Work information entries

When you submit or modify a ticket, you can create work information entries by placing values in the work information fields. For a list of the work information fields required to do this using an external application integration, see Optional input field values in HPD_IncidentInterface_Create_WS and input fields in HelpDesk_Modify_Service.

Important

  • You cannot add work information entries for the BMC Helix ITSM: Asset Management application.
  • Adding or modifying the work information of a ticket or a work order does not update the last modified date of a ticket or a work order for the following applications:
    • BMC Helix ITSM: Change Management
    • BMC Helix ITSM: Service Desk: Incident Management
    • BMC Service Request Management

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*