Mapping the servers' logical and physical names

Map the logical names of the hub and spoke servers to their corresponding physical names by completing the Distributed Logical Mapping form. 

When you install the BMC Helix ITSM, the DSO service mapping objects already contain logical names for the hub and spoke servers: hub and spoke. Completing the Distributed Logical Mapping form provides the link between the logical and physical names, which enables the DSO service to map communications between the spoke server and the hub server.

Before you begin

Ensure that you have configured the DSO to support the hub and spoke environment. For information about how to do that, see Configuring-the-Distributed-Server-Option-service-for-a-hub-and-spoke-system.

To create DSO mappings between logical and physical server names

1. Log on to a spoke server as an administrator.
2. On the IT Home page, in the Applications menu, select AR System Administrator Console > Distributed Server Option > Distributed Logical Mappings.
3. Create the entry for the hub server.
   
   1. In the Logical Name field, type hub.
   2. In the Physical Name field, type the physical name of the hub server.
   3. Select the Logical Server Name.
   4. Click Save.
4. Create the entry for the spoke server.
   1. In the Logical Name field, type spoke.
   2. In the Physical Name field, type the physical name of the spoke server to which you are logged on.
   3. Select the Logical Server Name check box.
   4. Click Save.
5. Close the form.
6. Repeat this procedure on each spoke server in your system.

Where to go from here

When you finish creating the logical mappings, the next step is to register the hub and spoke servers.