This documentation supports the 23.3 version of BMC Helix ITSM.To view an earlier version, select the version from the Product version menu.

Out-of-the-box IT services

BMC provides a ready-to-use IT content pack that includes services to handle IT-related requests. You can use the content pack for your day-to-day IT related queries and requests. 

To learn about the benefits and components of the content pack, see Leveraging-the-out-of-the-box-IT-services. 

Important

Make sure that you have requested BMC Customer Support to get the content pack and have completed the configurations described in Setting-up-the-IT-content-pack. 

Related topic

BMC Helix Service Management solutions content

As a BMC Helix Digital Workplace administrator, you can implement the following services in your organization:


 

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