This documentation supports the 23.3 version of BMC Helix ITSM.To view an earlier version, select the version from the Product version menu.

BMC Helix ITSM regular forms as a DSO reference


Important

The Distributed Server Option (DSO) is available only for on-premises deployments.

Some types of forms in each BMC Helix ITSM application, that are required when you use DSO with BMC Helix ITSM. Information in each cell refers to the appropriate form section in DSO forms reference.

Synchronization of foundation data

To synchronize the foundation data on your target server only once without using DSO, you do not need to create distributed mappings and filters for the forms listed in Foundation and Common forms. If, however, your business must always synchronize the foundation data on your source server with the data on your target server, you need distributed mappings and filters for the Foundation and Common forms.

Form types required by BMC Helix ITSM applications

BMC Service Desk

BMC Change Management

BMC Asset Management

Foundation and Common forms

Foundation and Common forms

Foundation and Common forms

Command Automation Interface (CAI) forms

Command Automation Interface (CAI) forms

Command Automation Interface (CAI) forms

Service Request forms

Service Request forms

Contract Forms (part of BMC Helix ITSM: Asset Management)

Task Management System forms

Task Management System forms

Software License Management (SWLM) Rules Engine forms

Incident Management forms (part of BMC Helix ITSM: Service Desk)

BMC Helix ITSM: Change Management forms

 Not applicable

Problem Management Forms (part of BMC Helix ITSM: Service Desk)

Change Flash Boards forms

  Not applicable


Release Management forms

  Not applicable

Foundation and Common forms

Form name

Z1D_Action field - required in distributed transfer qualification workflow

APR:Approver Lookup

Yes

APR:Non-ApprovalNotifications

Yes

APR:SYS-ApprovaDefinitionAlias

Yes

APR:SYS-Approval Definition

Yes

APR Phase Company

No

APR:Application Registration

No

APR:Approval Action

No

APR:Approval Chain

No

APR:Approval Chain Element

No

APR:Approval Chain Element Status

No

APR:Approval Chain Status

No

APR:Field Value Pair

No

APR:NextApproverList

No

AST:AppSettings

Yes

AST:Attachments

Yes

AST:AssetPeople

Yes

AST:CILifeCycleStatus

Yes

AST:CMDB Associations

Yes

AST:WorkLog

Yes

AST:AssetCost

No

AST:ConfigReorderLevels

No

AST:DeleteAssets

No

AST:Install_ASI

No

AST:Inventory Transactions

No

AST:InventoryQuantity

No

AST:MenuItem_LT

No

AST:Impacted Areas

No

CBK:ChargeBackStatusMessages

Yes

CBK:ConfigCBKTimePeriods

Yes

CBK:GenerateChargeBackStatus

Yes

CBK:TimePeriods

Yes

CFB:FlashboardData

Yes

CFB:FlashboardUserView

Yes

CFG:Assignment

Yes

CFG:AssignmentProcessMapping

Yes

CFG:Attachments

Yes

CFG:Broadcast

Yes

CFG:Broadcast Association

Yes

CFG:BroadcastHistory

No

CFG:BroadcastSPGAssociation

Yes

CFG:Business Holidays Storage

Yes

CFG:Catalog Mapping

Yes

CFG:CountryCurrency

Yes

CFG:Decision Tree

Yes

CFG:Decision Tree-Branch

Yes

CFG:Generic Catalog

Yes

CFG:GenericCompanyModuleAssoc

Yes

CFG:GenericProdServiceAssoc

Yes

CFG:Geography City

Yes

CFG:Geography Country

Yes

CFG:Group Event Mapping

Yes

CFG:GroupEventMapKDBAssoc

Yes

CFG:GroupEventMapScriptAssoc

Yes

CFG:MenuItems

Yes

CFG:Script Attachments

Yes

CFG:Scripts

Yes

CFG:Service Catalog

Yes

CFG:Service Catalog Assoc

Yes

CFG:Time Zone

Yes

CFG:WorkLog

Yes

CFG:Escalation

No

CFG:Geography State/Province

No

CFG:HTMLCatalog

No

CFG:Inbox

No

CFG:InboxPreferences

No

CFG:PeopleITSkills

No

CFG:Pred/Succ Associations

No

CFG:ReminderNotifications

No

CFG:Reminders

No

CFG:WatchList

No

COM:Company

Yes

COM:Company Alias

Yes

CTM:CFG-ApplicationPreferences

Yes

CTM:Login ID

Yes

CTM:People

Yes

CTM:People Attachments

Yes

CTM:People Attributes

Yes

CTM:People Benefit Info

Yes

CTM:People Education

Yes

CTM:People HR Attendance Mgmt

Yes

CTM:People HR Time Management

Yes

CTM:People IT Skills

Yes

CTM:People Organization

Yes

CTM:People Permission Groups

Yes

CTM:People Profile

Yes

CTM:People Template

Yes

CTM:People Template NTE

Yes

CTM:People Template PG

Yes

CTM:People Template SG

Yes

CTM:People Travel Profile

Yes

CTM:People Wallet

Yes

CTM:People WorkLog

Yes

CTM:People_Template_SFR

Yes

CTM:PeoplePermissionGrpUnique

Yes

CTM:Profile Definition

Yes

CTM:Region

Yes

CTM:Support Group

Yes

CTM:Support Group Alias

Yes

CTM:Support Group Assignments

Yes

CTM:Support Group Association

Yes

CTM:Support Group On-Call

Yes

CTM:Support Group Shift Assoc

Yes

CTM:Support Group Shifts

Yes

CTM:SupportGroupFunctionalRole

Yes

CTM:SYS-Access Permission Grps

Yes

CTM:Ticket Associations

Yes

COM:Company-DynamicTableValues

No

CTM:Audit Filters

No

CTM:PostalCodes

No

FIN:ConfigCostCategory

Yes

FIN:ConfigCostCentersRepository

Yes

FIN:ConfigCostRates

Yes

FIN:ConfigRules

Yes

FIN:CostCategoryRepository

Yes

FIN:CostCenterUDAAssociations

Yes

FIN:Costs

Yes

FIN:Payments

Yes

FIN:TemplateCosts

Yes

FIN:Association

No

Group

No

KPI:DataCollection


KPI:FlashboardConfig


KPI:FlashboardData


ROI:CFG_AssetROIConfig


ROI:CFG_ChangeROIConfig


ROI:CFG_IncidentROIConfig


ROI:ConfigurationConsole


NTE:CFG-Country Code Option

Yes

NTE:CFG-Notification Events

Yes

NTE:CFG-NT Events NonSupport

Yes

NTE:CFG-Numeric Pager Prefix

Yes

NTE:CFG-Pager Service Config

Yes

NTE:Notifier

Yes

NTE:SYS:GroupNumberGenerator

Yes

NTE:SYS:NonGroupNumberGenerator

Yes

PCT:ModelVersion Patch

Yes

PCT:Product Alias

Yes

PCT:Product Catalog

Yes

PCT:Product Cost

Yes

PCT:Product Distribution

Yes

PCT:ProductCatalogAliasMappingForm

Yes

PCT:ProductCompanyAssociation

Yes

PCT:ProductCreateInterface

Yes

PCT:ProductKey

Yes

PDL:MenuItems

Yes

PDL:SoftwareLibraryItem

Yes

PCT:OSPlatformMenuItems

No

PCT:PatchCompanyAssocStatusFlags

No

PCT:Product M/V Utilization

No

PCT:Product Model/Version

No

PCT:Signature

No

PCT:SignatureProductAssociation

No

PCT:TrustedDataset

No

PCT:VersionCompanyAssocStatusFlags

No

PDL:ApplicationSettings

No

PDL:Attachments

No

PDL:CloneEntry

No

PDL:ESIDappfiles

No

PDL:ESIDappfilesCustom

No

PDL:ESIDapps

No

PDL:ESIDappsCustom

No

PDL:ESIDfiles

No

PDL:ESIDfilesCustom

No

PDL:ESIDImportStatus

No

PDL:ESIDmanufacturer

No

PDL:ESIDmanufacturerCustom

No

PDL:ESIDsignature

No

PDL:ESIDsignatureCustom

No

PDL:ESIDsignatureProduct

No

PDL:ESIDsignatureProductCustom

No

PDL:ESIDsuiteapps

No

PDL:ESIDsuiteappsCustom

No

PDL:ESIDsuites

No

PDL:ESIDsuitesCustom

No

PDL:ESIDversioninfo

No

PDL:ESIDversioninfoCustom

No

PDL:File

No

PDL:PD_FilesLookup

No

PDL:SLIInterface_Create

No

PDL:Suite_PDAssociation

No

PDL:VendorVersion

No

Roles

No

SIT:Site

Yes

SIT:Site Alias

Yes

SIT:Site Company Association

Yes

SIT:Site Group

Yes

SIT:Site Group Logical Assoc

Yes

SIT:Site Zone

Yes

SYS:Advanced Search Form List

Yes

SYS:Application CleanUp

Yes

SYS:Association Type Assoc

Yes

SYS:Association Types

Yes

SYS:Attribute Permission Group

Yes

SYS:Attribute Setup

Yes

SYS:ComputedGroupDefinitions

Yes

SYS:Date Time Query Rules

Yes

SYS:Form Field Selection

Yes

SYS:Menu Items

Yes

SYS:Menu_With_Permissions

Yes

SYS:Message Box

Yes

SYS:NAV Permission Groups

Yes

SYS:Notification Messages

Yes

SYS:Predefined Queries

Yes

SYS:Reported Source

Yes

SYS:Request Actions Assoc

Yes

SYS:Request Types

Yes

SYS:Request Types Associations

Yes

SYS:Schema Sort

Yes

SYS:Status Query Rules

Yes

SYS:Status Reason Menu Items

Yes

SYS:Status Transition Rules

Yes

SYS:System Settings

Yes

SYS:TMP-WorkForm

Yes

SYS:User Initialization

Yes

SYS:Attachments

No

SYS:Clipboard

No

SYS:Customize Fields

No

SYS:Escalation

No

SYS:SelectionFieldFormMapping

No

SYS:SelectionFieldLibrary

No

SYS:SLM:EventSchedule_Clone

No

SYS:SLM:Measurement_Clone

No

SHR:ARDBC_OverviewConsoleTemplate

No

SHR:ARDBCEnumLookup

No

SHR:ARDBCFields

No

SHR:ARDBCForms

No

SHR:PicklistDefinition

No

SHR:SchemaNames

No

SHR:StringCatalog

No

VIS:Help

Yes

VIS:Process

Yes

VIS:ProcessAcceleratorItem

Yes

VIS:ProcessAcceleratorItemView

Yes

VIS:ProcessStage

Yes

VIS Process Stage

No

VIS Process Stage 2

No

VIS Process Stage 3

No

VIS Process Stage 4

No

VIS Process Stage 5

No

VIS:ProcessFlowStructureSetup

No

VIS:ProcessStageCondition

No

VIS:ProcessStageMapping

No

VIS:Status_Stage_Flow

No

VIS:StatusMapping

No

VISProcess

No

VISProcessAcceleratorItem

No

VISProcessInstanceId

No

CAI forms

Form name

Z1D_Action field - required in distributed transfer qualification workflow

CAI:AppRegistry

No

CAI:CommandParams

No

CAI:CommandParamsMapping

No

CAI:Commands

No

CAI:PluginRegistry

No

BMC Service Request Management forms

Form name

Z1D_Action field - required in distributed transfer qualification workflow

SRM:AppInstanceBridge

Yes

SRM:QuestionMenuItems

Yes

SRM:Request

Yes

SRM:WorkInfo

Yes

SRM:AppInstanceFlow

No

SRM:ApplicationSettings

No

SRM:AppTemplateBridge

No

SRM:AppTemplateFlow

No

SRM:AppTemplateTypeNames

No

SRM:CFG Impact

No

SRM:CFG Priority Values

No

SRM:CFG Priority Weight Ranges

No

SRM:CFG Rules

No

SRM:CFG Urgency

No

SRM:ConfigSurveyQuestions

No

SRM:ConsolePreferences

No

SRM:Navigational Category

No

SRM:ProcessDefinitionTemplate_Base

No

SRM:ProcessDefinitionTemplate_DispProp

No

SRM:QuestionResponse

No

SRM:QuestionTemplate

No

SRM:ServiceCatalogAssociation

No

SRM:Survey

No

SRM:SurveyResponseHolder

No

RQC:SummaryDefinition

No

Task Management System forms

Form name

Z1D_Action field - required in distributed transfer qualification workflow

TMS:Relationships

Yes

TMS:Task

Yes

TMS:TaskEffort

Yes

TMS:TaskGroup

Yes

TMS:WorkInfo

Yes

TMS:AssignmentConfiguration

No

TMS:Association

No

TMS:AssociationTemplate

No

TMS:AuditFilters

No

TMS:ConfigPhaseManagement

No

TMS:ConfigPhaseManagementDispProp

No

TMS:Flow

No

TMS:FlowTemplate

No

TMS:IntegrationConfiguration

No

TMS:Metrics

No

TMS:MetricsSummary

No

TMS:ParentApplicationObject

No

TMS:ParentApplicationTemplate

No

TMS:ReturnCodeConfiguration

No

TMS:SampleApprovalForm

No

TMS:SummaryData

No

TMS:TaskGroupTemplate

No

TMS:TaskTemplate

No

TMS:Variable

No

TMS:VariableMapping

No

TMS:VariableTemplate

No

Asset Management forms

Form name

Z1D_Action field - required in distributed transfer qualification workflow

AST:AdditionalData

Yes

AST:AssetAdvancedSearchCriteria

No

AST:AssetCostDepCalcDate

No

AST:AssetCostDepreciationHeader

No

AST:AssetLease_

No

AST:AssetMaintenance_

No

AST:AssetSoftware_

No

AST:AssetSupport_

No

AST:AssetWarranty_

No

AST:AUD_AssetAssociations

Yes

AST:Audit Filters

No

AST:CFG UnavailabilityPriority

Yes

AST:CFG-Rules

No

AST:CI Unavailability

Yes

AST:CI Unavailability Audit Filters

No

AST:ConfigDepreciationCriteria

No

AST:ConfigLicenseMgmt

No

AST:ConfigNotification

No

AST:ConfigOutage

No

AST:Configuration

Yes

AST:ConfigurationApprovalProcess

Yes

AST:Contract_PD_Relationship

No

AST:CostFrequency

No

AST:Keys and Versions

No

AST:LicenseMgmtException

Yes

AST:LicenseMgmtIncludeClass

No

AST:Notifications

No

AST:OutageLog

No

AST:PurchaseLineItem

No

AST:PurchaseOrder

Yes

AST:PurchaseRequisition

Yes

AST:PurchaseRequisitionAttachments

Yes

AST:PurchaseRequisitionWorkLog

Yes

AST:PurchaseReturn

Yes

AST:Schedule Association

Yes

AST:Schedule Criteria

Yes

AST:tmpDifferencesReportData

No

AST:ARServerConnection

No

AST:CI Unavailability Audit Filters

No

AST:CI Unavailability Interface

No

AST:Compliance_BasicQuestions

No

AST:ComplianceARBased_Advanced

No

AST:ComplianceMultiplierLookupTbl

No

AST:ComplianceSumOperator

No

AST:ComplianceTempForm

No

AST:ComplianceTemplate_Advanced

No

AST:ConfCertificateTempForm

No

AST:Config_ActionBase

No

AST:ConfigAction_CalculateSpecificData

No

AST:ConfigAction_CompareSpecificData

No

AST:ConfigAction_GetSpecificData

No

AST:ConfigAction_UpdateSpecificData

No

AST:ConfigBasicQuestionRegistry_Base

No

AST:ConfigBasicQuestionRegistry_DispProp

No

AST:ConfigCompliance_ActionSelectList

No

AST:ConfigCompliance_RuleDefinition

No

AST:ConfigCompliance_RuleReference

No

AST:ConfigConnection_RuleFieldMapping

No

AST:ConfigLicenseTypeRegistry_Base

No

AST:ConfigLicenseTypeRegistry_DispProp

No

AST:ConfigRegistry_FieldIDMapping

No

AST:ConfigRuleSet

No

AST:ConfigUsageProvider

 Not applicable

AST:Connection_BasicQuestions

No

AST:ConnectionARBased_Advanced

No

AST:ConnectionTemplate_Advanced

No

AST:LC Ticket Num Generator

Yes

AST:LicenseCertificateProductAssociation

Yes

AST:LicenseCertificates

Yes

AST:LicenseJob

Yes

AST:LicenseJobAssociation

Yes

AST:LicenseJobSchedules

Yes

AST:LicenseMgmtRunSummary

Yes

BMC Software License Management Rules Engine forms

Form name

Z1D_Action field - required in distributed transfer qualification workflow

RLE:BaseRule

Yes

RLE:CalculationRuleSpecificData

Yes

RLE:ChangePermissionGrp

Yes

RLE:ComplexRuleSpecificData

Yes

RLE:Configuration

Yes

RLE:EngineExceptions

Yes

RLE:FormTemplate

Yes

RLE:GetRuleSpecificData

Yes

RLE:RBA:Tag2Type_Type2Set_Relationship

Yes

RLE:RuleSet

Yes

RLE:RuleSetType

Yes

RLE:RunHistory

Yes

RLE:RunTag

Yes

RLE:StorageRuleSpecificData

Yes

RLE:UpdateRuleSpecificData

Yes

RLE:IDsHolderToUseAsSample

No

RLE:RuleTypesInformation

No

Contract Management forms

Form name

Z1D_Action field - required in distributed transfer qualification workflow

CTR:ContractBase

Yes

CTR:Audit Filters

No

CTR:GenericContract_

No

CTR:MasterContract_

No

CTR:Statistics

No

CTR:Rights_Granted

Yes

CTR:Terms_Conditions

Yes

CTR:WorkLog

Yes

CTR:Contract_Relationship

Yes

Change Management forms

Form name

Z1D_Action field - required in distributed transfer qualification workflow

CHG:Associations

Yes

CHG:Attachments

Yes

CHG:CFBFlashboard_StagedDataLoader

Yes

CHG:CFBFlashboardData_Staged

Yes

CHG:CFBFlashboardUserView_Staged

Yes

CHG:CFG Calendar Qualification

Yes

CHG:CFG Change Risk Determine

Yes

CHG:CFG Rules

Yes

CHG:ChangeRiskDerivedFactorsTemplate

Yes

CHG:ChangeRiskFactorsTemplate

Yes

CHG:ChangeRiskFieldSelection

Yes

CHG:ChangeRiskMenuItems

Yes

CHG:Impacted Areas

Yes

CHG:Infra. Change Effort Log

Yes

CHG:Infrastructure Change

Yes

CHG:SYS Notification Rules

Yes

CHG:Template

Yes

CHG:Template Associations

Yes

CHG:TemplateSPGAssoc

Yes

CHG:WorkLog

Yes

CHG Rule Status

No

CHG:Audit Filters

No

CHG:CCMAdminGUI:ServerConfig

No

CHG:CCMCalendar:UserDefaults

No

CHG:CCMSavedSearch

No

CHG:CCMSavedSearch-CRCI

No

CHG:CCMSavedSearch-ImpLoc

No

CHG:CCMSavedSearch-ServiceCI

No

CHG:CFG-Prioritization

No

CHG:ChangeRiskDerivedFactors

No

CHG:ChangeRiskFactorsDraft

No

CHG:ChangeRiskFactorsTemplate

No

CHG:ChangeRiskRanges

No

CHG:ChangeRiskReportTemplate

No

CHG:Copy Function Template

No

CHG:CostAllocation

No

CHG:SYS-StatusRelationships

No

Change Flashboards forms

Form name

Z1D_Action field - required in distributed transfer qualification workflow

CFB:FlashboardData

Yes

CFB:FlashboardUserView

Yes

Release Management forms

Form name

Z1D_Action field - required in distributed transfer qualification workflow

RMS:Associations

Yes

RMS:CFG Milestones

Yes

RMS:CFG Notification Rules

Yes

RMS:CFG Rules

Yes

RMS:CFG Ticket Num Generator

Yes

RMS:MilestoneExitCriteria

Yes

RMS:MilestonePhases

Yes

RMS:RelationshipsInterface_Create

Yes

RMS:Release

Yes

RMS:ReleaseInterface_Create

Yes

RMS:ReleaseManifestAssociation

Yes

RMS:ReleaseManifestInterface

Yes

RMS:RMSSLM:Qualbuilder

Yes

RMS:Template Associations

Yes

RMS:TemplateSPGAssoc

Yes

RMS:WorkLog

Yes

RMS:AuditFilters

No

RMS:CFG Prioritization

No

AAS:Activity

Yes

AAS:ActivityInterface_Create

Yes

AAS:CFG Notification Rules

Yes

AAS:CFG Rules

Yes

AAS:Template

Yes

AAS:WorkInfo

Yes

AAS:AuditFilters

No

AIS:GlobalPreferences

No

AIS:IntegrationRegistration

No

AIS:Simulation

No

AIS:SimulationCIs

No

Service Desk: Incident Management forms

Form name

Z1D_Action field - required in distributed transfer qualification workflow

HPD:Associations

Yes

HPD:Attachments

Yes

HPD:Help Desk

Yes

HPD:Help Desk Assignment Log

Yes

HPD:Impacted Areas

Yes

HPD:Template

Yes

HPD:Template Associations

Yes

HPD:TemplateCustMapping

Yes

HPD:TemplateSPGAssoc

Yes

HPD:WorkLog

Yes

HPD:AppSettings

No

HPD:Audit Filters

No

HPD:CFG-Impact

No

HPD:CFG-Prioritization

No

HPD:CFG-Priority Weight Ranges

No

HPD:CFG-Rules

No

HPD:CFG-Urgency

No

HPD:Statistics

No

Service Desk: Problem Management forms

Form name

Z1D_Action field - required in distributed transfer qualification workflow

PBM:Costs

Yes

PBM:Impacted Areas

Yes

PBM:Investigation Assgnmt Log

Yes

PBM:Investigation Associations

Yes

PBM:Investigation Attachments

Yes

PBM:Investigation Effort Log

Yes

PBM:Investigation WorkLog

Yes

PBM:Known Error

Yes

PBM:Known Error Associations

Yes

PBM:Known Error Attachments

Yes

PBM:Known Error WorkLog

Yes

PBM:Problem Investigation

Yes

PBM:Solution Database

Yes

PBM:Solution DB Alias

Yes

PBM:Solution DB Associations

Yes

PBM:Solution DB Attachments

Yes

PBM:Solution WorkLog

Yes

PBM:Template

Yes

PBM:Template Associations

Yes

PBM:TemplateSPGAssoc

Yes

PBM:Audit Filters

No

PBM:CFG-Impact

No

PBM:CFG-Prioritization

No

PBM:CFG-Priority Weight Ranges

No

PBM:CFG-Rules

No

PBM:CFG-Urgency

No

PBM:ProblemInterface_Create

No

 

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