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Service Management
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BMC Helix ITSM
BMC Helix ITSM 23.3
PDFs and videos

This documentation supports the 23.3 version of BMC Helix ITSM.To view an earlier version, select the version from the Product version menu.

PDFs and videos

Export

Choose the export format from the list below:

$services.rendering.render($uix.execute(), 'html/5.0') $services.rendering.render($uix.execute(), 'html/5.0') $services.rendering.render($uix.execute(), 'html/5.0')

Filter

Options for exportFormat You can navigate through the options using arrow keys, the home and end keys. Select the currently highlighted option by pressing enter or space. Right and left arrows will move focus to the next possible option in the list. The Home key will bring focus to the start of the list and the END key to its end. Up and down arrows allow you to navigate quickly to the start of option categories.

Office Formats (3)

ODT
Export as Open Document Text (ODT) format using the Office Server
PDF
Export as Portable Document Format (PDF) using the Web Browser
RTF
Export as Rich Text Format (RTF) using the Office Server

Other Formats (1)

HTML
Export as HyperText Markup Language (HTML)

Export as

Select the pages to export:

Created pages The pages created by the user or by XWiki extensions on behalf of the user.
Created and modified pages Includes modified extension pages (usually configuration pages).
All pages Includes unmodified extension pages.

select all/ none

Legend:
: Created Page
: Modified Extension Page
: Clean Extension Page

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Videos

The following topics contain videos that supplement or replace the text-based documentation.

Getting started

Smart Recorder overview

Setting up and going live

Enabling-or-disabling-modules-in-BMC-Helix-ITSM

Using

Differences-between-the-classic-Smart-IT-and-Progressive-Web-App-screens

Setting-up-the-IT-Home-page-on-Mid-Tier

Broadcasting-messages

Administering

Configuring-support-groups

Managing-the-Archiving-process-policies

Archiving records

Setting-up-the-cognitive-service

Configuring templates

Developing

Process of adding custom fields to classic Smart IT views

Example of using the platform REST API to create an incident request

Example-of-using-the-platform-REST-API-to-retrieve-work-information-related-to-an-incident

Troubleshooting

Troubleshooting-issues-while-adding-custom-fields

Tags: pdfs pdf

Last modified by mbaruah on 2024/08/29 07:02

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