Defining CAI plug-in options for TrueSight Operations Manager

When you are integrating BMC Helix ITSM: Change Management with TrueSight Operations Manager, you can configure the Command Automation Interface (CAI) to optimize performance. You can define and configure thread pools for specific commands in the CAI:Commands form. For more information about the CAI:Commands form, see Defining-command-parameters.

Configuring thread pools defines dedicated CAI threads for use by the specific command. Requests from a command, use only the dedicated threads, and the performance of other command requests to the CAI is not affected.

To configure the CAI plug-in

1. Select Application Administration > Application Administration Console > Custom Configuration > Foundation > Advanced Options > Command Automation Interface - PlugIn Registry.
2. In the CAI Plug-in Registry window, click Add.

3. In the CAI Outbound Application Config window, enter the following information:

   Field	Description
   Pool #	Select the pool number defined in the CAI:Commands form for the BMC Helix ITSM: Change Management integration with TrueSight Operations Manager.
   Number of threads	Enter the number of CAI threads to be used to send Change Management events to TrueSight Operations Manager. Important: You cannot exceed the total number of threads defined for the CAI plug-in.
   Default	Select Yes to make the current pool as the default pool.

4. Click Save.