This documentation supports the 23.3 version of BMC Helix ITSM.To view an earlier version, select the version from the Product version menu.

Enabling bulk updates in Asset Console


If you have created customized views for BMC Helix Innovation Studio based Asset Console and you upgrade from BMC Helix ITSM version 22.1.07 or earlier, you must update your customized views as described in this topic to be able to update assets and to create people relationships in bulk.


To enable bulk updates in Asset Console

  1. Log in to BMC Helix Innovation Studio in Best Practice mode.
  2. On the Workspace tab, click Applications.
  3. Click ITSM Application.
  4. On the Views tab, click the customized copy view of the default view Default Asset Console SM.

    Preset_Asset_1.jpg

  5. From Shared Components in Palette, add Standalone Field in the container at the bottom of the view.
    Add the following standalone fields with their respective general property values:
    1. HasAssetUpdateAccess

      Property

      Value

      Name

      HasAssetUpdateAccess

      Display Label

      HasAssetUpdateAccess

    2. isClosed

      Property

      Value

      Name

      isClosed

      Display Label

      isClosed

      Hidden

      Turn on the toggle key, with the At all times condition.

  6. Click the Get IS asset console CCS event button.
    1. Rename the Label field to Get IS asset console CCS and User Permissions.
    2. Click Edit actions and add the following actions from the list of Available actions with their respective values and expressions:
      1. Launch process

        Field

        Value

        Condition

        Not applicable

        Process to start

        Select Check Asset Update Access from ITSM Application

        Wait for process completion

        Turn on the toggle key

      2. Set property

        Field

        Value

        Expression path

        Condition

        Not applicable

        Not applicable

        Property path

        Value

        image-2024-1-19_16-57-9.png

        Property value

        CanUpdateIncident

        image-2024-1-19_16-57-24.png

    3. Click Save.
  7. From Common Components in Palette, add Event Button in the container at the bottom of the view.
    1. Update the values or add expressions for the fields as given in the following table:

      Field

      Value

      Expression path

      Label

      Refresh grid

      Not applicable

      onChangeActivate

      Turn on the toggle key, with the When condition is true condition.

      Not applicable

      Condition
      (onChangeActivate)

      Field Value = 1

      image-2024-1-19_17-22-22.png

    2. Click Edit actions and add Refresh from the list of Available actions
      Update the values or add expressions for the fields as given in the following table:

      Field

      Value

      Expression path

      Condition

      Not applicable

      Not applicable

      View/Component

      Record grid (Asset Console CRD: Asset console grid)

      image-2024-1-19_17-26-29.png

    3. Click Save.

      container.jpg

  8. Perform one of the following steps:
    • If you have the Asset actions action button in the record grid, select Asset actions and go to step 11.
    • If you do not have the Asset actions action button in the record grid, see the next step.
  9. From Basic components in Palette, add an Action button to the Record Grid.
    Update the general properties of the action button with the values given in the following table:

    Property

    Value

    Label

    Asset actions

    Style

    Tertiary

    Size

    Default

    Icon alignment

    Left

    Available on devices

    Desktop, Mobile, Tablet

    Action button.jpg

  10. Select Dropdown button from the Display mode dropdown under Actions.
  11. Click Edit dropdown actions and then click Add dropdown action.
    Add the following dropdown actions:
    1. Update asset
      1. Update the values or add expressions for the fields as given in the following table:

        Field

        Value

        Expression path

        Label

        Update asset

        Not applicable

        Disabled

        Selected row count > 50

        image-2024-1-10_19-47-39.png

        Hidden

        Field Value = false

        image-2024-1-10_19-48-37.png

        Available on devices

        Desktop, Mobile, Tablet

        Not applicable

        Update Asset.jpg


      2. Click Edit actions and add the following actions from the list of Available actions with their respective values and expressions:
        1. Set property

          Field

          Value

          Expression path

          Condition

          Not applicable

          Not applicable

          Property path

          Value

          image-2024-1-10_19-49-51.png

          Property value

          Not applicable

          Not applicable

        2. Open view

          Field

          Value

          Expression path

          Condition

          !SAME (Asset type)

          image-2024-1-10_19-51-8.png

          View

          Select Asset Bulk Update View from ITSM Application

          Not applicable

          AssetType

          "BMC_ASSETBASE"

          Not applicable

          SelectedRows

          Selected rows

          image-2024-1-10_19-52-34.png

          Presentation

          Docked right modal

          Not applicable

          Size

          Medium (800 px)

          Not applicable

          Title

          Update Asset

          Not applicable

        3. Open view

          Field

          Value

          Expression path

          Condition

          SAME (Asset type)

          image-2024-1-10_19-51-8.png

          View

          Select Asset Bulk Update View from ITSM Application

          Not applicable

          AssetType

          Asset type

          image-2024-1-19_16-41-17.png

          SelectedRows

          Selected rows

          image-2024-1-10_19-52-34.png

          Presentation

          Docked right modal

          Not applicable

          Size

          Medium (800 px)

          Not applicable

          Title

          Update Asset

          Not applicable

        4. Set property

          Field

          Value

          Expression path

          Condition

          !SAME (Asset type)

          image-2024-1-10_19-51-8.png

          Property path

          Value

          image-2024-1-19_16-42-58.png

          Property value

          isClosed

          image-2024-1-10_20-15-10.png

        5. Set property

          Field

          Value

          Expression path

          Condition

          SAME (Asset type)

          image-2024-1-10_19-51-8.png

          Property path

          Value

          image-2024-1-19_16-42-51.png

          Property value

          isClosed

          image-2024-1-10_20-15-10.png

      3. Click Save.

    2. Relate people
      1. Update the values or add expressions for the fields as given in the following table:

        Field

        Value

        Expression path

        Label

        Relate people

        Not applicable

        Disabled

        Selected row count > 50

        image-2024-1-10_19-47-39.png

        Hidden

        Field Value = false

        image-2024-1-10_19-48-37.png

        Available on devices

        Desktop, Mobile, Tablet

        Not applicable

        Relate people.jpg


      2. Click Edit actions and add the following actions from the list of Available actions with their respective values and expressions:
        1. Set property

          Field

          Value

          Expression path

          Condition

          Not applicable

          Not applicable

          Property path

          Value

          image-2024-1-10_19-49-51.png

          Property value

          0

          Not applicable

        2. Open view

          Field

          Value

          Expression path

          Condition

          Not applicable

          Not applicable

          View

          Select Asset relate people from ITSM Application

          Not applicable

          SelectedRows

          Selected rows

          image-2024-1-10_19-52-34.png

          Presentation

          Docked right modal

          Not applicable

          Size

          Medium (800 px)

          Not applicable

          Title

          Relate people

          Not applicable

        3. Set property

          Field

          Value

          Expression path

          Condition

          Not applicable

          Not applicable

          Property path

          Value

          image-2024-1-10_19-49-51.png

          Property value

          Send refresh

          image-2024-1-19_16-31-49.png

      3. Click Save.
  1. Click Save.


 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*