This documentation supports the 23.3 version of BMC Helix ITSM.To view an earlier version, select the version from the Product version menu.

Spreadsheets required for minimum standard configuration


As a part of entering data in the spreadsheet, you need to load the minimum required information for a standard configuration.

The following table provides information about spreadsheets and tabs required to load minimum standard configuration:


Required spreadsheets

Required tabs

Description

Company.xls

COM_LoadCompany

Use this tab to specify companies.

Location.xlsx

SIT_LoadSite

Use this tab to specify sites.

SIT_LoadSiteCompanyAssociation

Use this tab to associate each site with a company. Sites are physical locations.

SupportGroup.xlsx

CTM_LoadSupportGroup

Use this tab to specify support groups.

People.xlsx

Important: You do not need to use all the People tabs listed here. If you are loading people using templates, use the tabs that apply to templates; otherwise use the tabs that apply to loading people individually. For more information, see Defining people, permissions, and support groups.

CTM_LoadPeopleTemplate

To load support staff, you can use people templates. On this tab you specify the template names that are referenced on the other tabs. You can also load people individually using the 02 CTM-People, 18 CTM-PeoplePermissionGroups, 19 CTM-SupportGroupAssociation, and 20 CTM-SupportGrpFunctionalRole tabs.
Use the other tabs in People.xlsx to set the permission groups, support groups, and support group functional roles for each people template, for individuals, or for both.
For more information about how to use people templates to load individuals into the system and assign them permissions, see Defining people, permissions, and support groups.

CTM_LoadPeople

Use this tab to load people. For more information about how to load people into the system and assign them permissions, see Defining people, permissions, and support groups.

Important: Do not use data load to load Demo and Appadmin users, because these are existing administrator accounts.

CTM_LoadPeopleTemplatePG

Use this tab to specify the BMC Helix ITSM application permission groups for each people template. For more information about how to load people into the system and assign them permissions, see Defining people, permissions, and support groups.

CTM_LoadPeopleTemplateSG

Use this tab to specify the support groups for each people template. For more information about how to load people into the system and assign them permissions, see Defining people, permissions, and support groups.

CTM_LoadPeopleTemplateSFR

Use this tab to specify the support group functional roles for each people template. For more information about how to load people into the system and assign them permissions, see Defining people, permissions, and support groups.

CTM_LoadPeoplePermissionGroups

Use this tab to specify the BMC Helix ITSM Application permissions for each individual.

CTM_LoadSupportGroupAssociation

Use this tab to specify the support groups for each individual.

CTM_LoadSupportGrpFunctionalRole

Use this tab to specify the support group functional roles for each individual.

Dependencies among foundation dataload spreadsheets

Foundation data, loaded by the foundation dataload spreadsheets, forms the foundation for all other data in BMC Helix ITSM. Dependencies among foundation dataload spreadsheets are shown in the following table:

Data entered in this spreadsheet

Depends on data entered in these spreadsheets

Company

Geography

SystemSetup

PeopleOrg

Location

Financials

SupportGroup

Catalogs

Location

Yes

Yes







PeopleOrg

Yes








SupportGroup

Yes


Yes






Financials

Yes








People

Yes



Yes

Yes

Yes

Yes

Yes

Product Catalog

Yes








Operational Catalog

Yes








Generic Catalog

Yes







Yes

Process setup data, loaded by the process-setup dataload spreadsheets, depends on foundation data.

Transaction data, loaded by the transaction setup dataload spreadsheets, depends on foundation data. If you are loading transaction data, make sure that you consider information in the Transactional-SharedComponents.xlsx file. This spreadsheet includes tabs for shared child forms.

If you are loading task information for change or incident requests, consider the following points:

  • You can load both task groups and tasks.
  • You can load only one level of task group. This means that a task group can contain tasks, but cannot contain other task groups. 
  • Unless you are loading ad hoc tasks, you must specify the Task Template ID.

 

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