This documentation supports the 22.1 version of BMC Helix ITSM.To view an earlier version, select the version from the Product version menu.

Task 5: Exporting and importing the contents in production environment

The IT content pack is designed for the Apex Global company and its related data. After testing and verifying the services in your development environment with the out-of-the-box data, you must make sure to modify the services and the workflows to work with the company and people data in your production environment.

You can then export and import the following artifacts in the production environment:

  • The services and the IT portal.
  • Work order templates related to the services. 
  • The SB Ad-Hoc Approval Process used in the workflows. 

The following image shows the process to set up the content pack:

IT pack_setting up process_step 5.png

Related topics

Leveraging-the-out-of-the-box-IT-services

Out-of-the-box-IT-services


To export and import the services and IT portal to the production environment

The following table lists the tasks and the references to complete them:

Task

Reference

Export the services as a .zip file

Export the IT portal 


 You have completed all the mandatory configuration tasks to set up the IT content pack. 

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*