This documentation supports the 22.1 version of BMC Helix ITSM.To view an earlier version, select the version from the Product version menu.

Notifications for Asset Management and Change Management

The following additional configuration options for BMC Helix ITSM: Change Management and BMC Helix ITSM: Asset Management notifications are available from the Application Administration Console.

  • The Change Management Rules form (Custom Configuration > Change Management > Advanced Options > Rules) lets you configure the rules in which a Change Manager and Change Coordinator are notified, based on Change status.
  • Out-of-the-box notifications to the Change Manager and Change Coordinator are configured only for the following change states: Request for Change, Planning In Progress, Scheduled for Approval, Canceled, Rejected, and Completed.
  • The Asset Management Rules form (Custom Configuration > Asset Management > Advanced Options > Rules) lets you configure CI notifications so that when a CI's status is set to a particular value, the person who uses, manages, or supports the CI is notified.


 

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