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9.0.01: Service Pack 1
Enabling affected assets and affected services for incident
Roles and permissions
TrueSight Orchestration integration
9.0.00.001: Patch 1 for version 9.0.00

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Service Management
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BMC Helix ITSM
BMC Helix ITSM 22.1
PDFs and videos

This documentation supports the 22.1 version of BMC Helix ITSM.To view an earlier version, select the version from the Product version menu.

PDFs and videos

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Office Formats (3)

ODT
Export as Open Document Text (ODT) format using the Office Server
PDF
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HTML
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Videos

The following topics contain videos that supplement or replace the text-based documentation.

Important: The videos are recorded using the earlier version of BMC Helix ITSM and are valid for BMC Helix ITSM 9.1 and later.

Archiving
Automating service management by using BMC Helix Cognitive Automation
Broadcasting messages
Configuring operational catalogs
Configuring product catalog information
Creating companies
Creating sites and other locations
Creating support groups
Data Management
Downloading and creating data load spreadsheets
Example of using the platform REST API to create an incident entry
Example of using the platform REST API to retrieve work information related to an incident
Generating reports with BIRT
Integrating BMC Helix ITSM with BMC Cloud Lifecycle Management
Managing the Archiving process policies
Orientation
Setting up BMC Helix Cognitive Automation
Setting up the IT Home page

Tags: pdfs pdf

Last modified by Ruchita Karuvath on 2025/02/07 13:57

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