Configuring command automation interface
The Command Automation Interface (CAI) is a subcomponent that enables you to register applications and create commands for integration with back-office applications.
CAI uses a predefined conduit (for example, a web service, a command line, a URL, and so on) to execute these commands on the external systems by using a command definition (a type of template) to construct commands and parameters sent to it by BMC Helix ITSM. For example, BMC Helix ITSM: Change Management uses CAI to communicate with Task Management.
This section provides the following information:
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