This documentation supports the 22.1 version of BMC Helix ITSM.To view an earlier version, select the version from the Product version menu.

Flashboard designs


A flashboard is a real-time visual monitoring tool that:

  • Shows the state of your service operations
  • Warns about potential problems
  • Collects and shows trend data

Flashboards graphically display associated data source variables. You can alter flashboards by using active links. As a developer, use the information in this section to understand the designs of flashboards and their standard formats.

Flashboard naming

The standard format for the name of a flashboard is as follows:

System Code:Description_Flashboard Type

Flashboard type

Description

L

Line graph

B

Bar chart

S

Stacked bar

P

Pie chart

A

Area

K

Stacked area

M

Meter

T

Text


Example of a flashboard name
CHG:RiskLevelByPriority_L
|       |               |__Type of flashboard
|       |__Description of flashboard
|__System code

Flashboard variables

A flashboard variable is associated with one form and its name must be unique. For information, see  Defining flashboard variables to represent data and granting access in AR System online documentation. The standard format for the name of a flashboard variable is as follows:

System Code:Form Code:Description_Operation Code[_Data Collection Interval]

The following example shows a flashboard variable that runs for the CHG:Infrastructure Change form, reads the Risk Level field for a count, and a data collection interval that is ON and collecting every hour.


Operation code

Description

C

Count

S

Sum

V

Average

M

Minimum

X

Maximum


Data collection intervals

Description

Y

Yearly

M

Monthly

W

Weekly

D

Daily

H

Hourly

U

By the minute

Example of a flashboard variable
CHG:CRQ:RiskLevel_C1_H
|    |   |        |  |__Data collection interval (if data collection is On)
|    |   |        |__Operation code + Data Collection Off/On (0/1)
|    |   |__Description of variable
|    |__Form code
|__System code

Flashboard data sources

Data source variables are used to group flashboard variables. Data sources appear as the legend name of a flashboard. The legend name cannot be set by an active link.

Flashboard data source
Description
|__Name seen by end user in flashboard legend

Flashboard alarms

You can associate a flashboard alarm with a system. The standard format for the name of a flashboard alarm is as follows:

System Code:Description

Flashboard alarm
CHG:NotifyOwner
|       |
|       |__Description
|__System Code

 

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