Providing access to People records of other companies

The following procedure uses Share ALL, Inc., as an example support company and Coral Lynn, Inc. as an example customer company.

To provide a support company with access to a company's People records

1. From the Application Administration Console, click the Custom Configuration tab.
2. From the Application Settings list, select Foundation > People > Support Company Access Configuration, and then click Open.
   The Support Company Access Configuration form appears.
3. In the Company field, select a customer company and then click Search.
   For example, enter Coral Lynn, Inc. The table below the Company field displays any mappings for the selected company.
4. If the mapping you need does not exist, click Create.
   The Add Support Company dialog box appears.
5. In the Company field, select the customer company.
   It should default to the company you previously entered before doing the search. This is the customer company to which you want to assign the support company's people records access.
6. In the Support Company field, select a support company.
   This is the company to which the support person has been granted access to on the People record (Login/Access tab). People who have been granted access to the support company (Share ALL, Inc., for example) can access people records in the accessible company (Coral Lynn, Inc., for example).

7. Click Save.
   The records that you created appears in the table below the Company field, indicating that the mapping was created. The following figure shows a mapping for Apex Global.
   

   Tip

   To delete, disable, or enable a support company mapping, select it from the list and click Delete, Set Offline, or Set Enable.

8. To update permissions on People records for the selected company, select the same customer company from the list, and then click Update.
   You must perform this step to activate these settings.

   The People records are updated with the company access permissions.