This documentation supports the 22.1 version of BMC Helix ITSM.To view an earlier version, select the version from the Product version menu.

Configuring ROI flashboards

As a manager, you can use the ROI console to compare the projected costs for various IT service management operations prior to implementing BMC Helix ITSM with the actual costs incurred after the installation. This information helps you to determine how much money have been saved by using the BMC Helix ITSM applications. This information is displayed in a series of flashboard graphics.

The ROI data is collected by the ROI flashboard component based on the following information:

  • The customer company selected by the user in the ROI console
  • The date range specified by the user in the ROI console
  • A set of parameters that are configured from the Application Administration console by someone with ROI Admin privileges

For configuring the flashboards, you need the numbers used by your organization for creating estimates and projections. If you do not have this information, you can get it from the appropriate area manager.

To display the ROI data in ROI flashboards, you needs to configure the following information:


 

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