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This documentation supports the 21.3 version of BMC Helix ITSM.To view an earlier version, select the version from the Product version menu.

Example of using the simplified REST API to retrieve and update work notes

The following example demonstrates how you can use the BMC Helix ITSM simplified API to retrieve or add a work note.

You can provide the following parameters:

Parameter

Type

Location

Description

Type

String

Path (mandatory)

Specify any of the following ticket types:

  • Incident
  • Problem
  • Change

ID

String

Path (Mandatory)

The ID of the ticket. For example: INC000000000102.

startIndex

Integer

Query (Optional)

This is an optional parameter to specify the start index.

pageSize

Integer

Query (Optional)

This is an optional parameter to specify the page size for the result.

Related topics

Integrating-third-party-applications-with-BMC-Helix-ITSM-by-using-the-platform-REST-API

Endpoints-in-the-simplified-REST-API

To retrieve the details of a work note from a ticket

cURL example

curl -X 'GET' \
  'https://<Innovation Suite server URL>/api/com.bmc.dsm.itsm.itsm-rest-api/worknote/incident/INC000000000102?startIndex=10&pageSize=5' \
  -H 'accept: application/json'

Request URL

https://<Innovation Suite server URL>/api/com.bmc.dsm.itsm.itsm-rest-api/worknote/incident/INC000000000102?startIndex=10&pageSize=5

Response body

[
  {
    "id": "string",
    "type": "string",
    "activityType": "string",
    "note": "string",
    "createDate": "string",
    "submitter": "string",
    "viewAccess": false,
    "attachmentCount": 0,
    "attachments": [
      {
        "id": "string",
        "fileSize": 0,
        "thumbnail": "string",
        "fileContentType": "string",
        "fileName": "string",
        "downloadUrl": "string",
        "attachmentReference": {
          "dataSource": "string",
          "attachmentFieldId": "string",
          "dataSourceId": "string"
        }
      }
    ]
  }
]

To add a work note to a ticket

Request URL

https://<Innovation Suite server URL>/api/com.bmc.dsm.itsm.itsm-rest-api/worknote/Incident/INC000000000102

Request body

{
  "contentDisposition": {
    "type": "string",
    "parameters": {
      "additionalProp1": "string",
      "additionalProp2": "string",
      "additionalProp3": "string"
    },
    "fileName": "string",
    "creationDate": "2021-10-01T04:02:02.355Z",
    "modificationDate": "2021-10-01T04:02:02.355Z",
    "readDate": "2021-10-01T04:02:02.355Z",
    "size": 0
  },
  "entity": {},
  "headers": {
    "additionalProp1": [
      "string"
    ],
    "additionalProp2": [
      "string"
    ],
    "additionalProp3": [
      "string"
    ]
  },
  "mediaType": {
    "type": "string",
    "subtype": "string",
    "parameters": {
      "additionalProp1": "string",
      "additionalProp2": "string",
      "additionalProp3": "string"
    },
    "wildcardType": false,
    "wildcardSubtype": false
  },
  "messageBodyWorkers": {},
  "parent": {
    "contentDisposition": {
      "type": "string",
      "parameters": {
        "additionalProp1": "string",
        "additionalProp2": "string",
        "additionalProp3": "string"
      },
      "fileName": "string",
      "creationDate": "2021-10-01T04:02:02.355Z",
      "modificationDate": "2021-10-01T04:02:02.355Z",
      "readDate": "2021-10-01T04:02:02.355Z",
      "size": 0
    },
    "entity": {},
    "headers": {
      "additionalProp1": [
        "string"
      ],
      "additionalProp2": [
        "string"
      ],
      "additionalProp3": [
        "string"
      ]
    },
    "mediaType": {
      "type": "string",
      "subtype": "string",
      "parameters": {
        "additionalProp1": "string",
        "additionalProp2": "string",
        "additionalProp3": "string"
      },
      "wildcardType": false,
      "wildcardSubtype": false
    },
    "messageBodyWorkers": {},
    "parent": "string",
    "providers": {},
    "bodyParts": [
      {
        "contentDisposition": {
          "type": "string",
          "parameters": {
            "additionalProp1": "string",
            "additionalProp2": "string",
            "additionalProp3": "string"
          },
          "fileName": "string",
          "creationDate": "2021-10-01T04:02:02.355Z",
          "modificationDate": "2021-10-01T04:02:02.355Z",
          "readDate": "2021-10-01T04:02:02.355Z",
          "size": 0
        },
        "entity": {},
        "headers": {
          "additionalProp1": [
            "string"
          ],
          "additionalProp2": [
            "string"
          ],
          "additionalProp3": [
            "string"
          ]
        },
        "mediaType": {
          "type": "string",
          "subtype": "string",
          "parameters": {
            "additionalProp1": "string",
            "additionalProp2": "string",
            "additionalProp3": "string"
          },
          "wildcardType": false,
          "wildcardSubtype": false
        },
        "messageBodyWorkers": {},
        "parent": "string",
        "providers": {},
        "parameterizedHeaders": {
          "additionalProp1": [
            {
              "value": "string",
              "parameters": {
                "additionalProp1": "string",
                "additionalProp2": "string",
                "additionalProp3": "string"
              }
            }
          ],
          "additionalProp2": [
            {
              "value": "string",
              "parameters": {
                "additionalProp1": "string",
                "additionalProp2": "string",
                "additionalProp3": "string"
              }
            }
          ],
          "additionalProp3": [
            {
              "value": "string",
              "parameters": {
                "additionalProp1": "string",
                "additionalProp2": "string",
                "additionalProp3": "string"
              }
            }
          ]
        }
      }
    ],
    "parameterizedHeaders": {
      "additionalProp1": [
        {
          "value": "string",
          "parameters": {
            "additionalProp1": "string",
            "additionalProp2": "string",
            "additionalProp3": "string"
          }
        }
      ],
      "additionalProp2": [
        {
          "value": "string",
          "parameters": {
            "additionalProp1": "string",
            "additionalProp2": "string",
            "additionalProp3": "string"
          }
        }
      ],
      "additionalProp3": [
        {
          "value": "string",
          "parameters": {
            "additionalProp1": "string",
            "additionalProp2": "string",
            "additionalProp3": "string"
          }
        }
      ]
    }
  },
  "providers": {},
  "bodyParts": [
    {
      "contentDisposition": {
        "type": "string",
        "parameters": {
          "additionalProp1": "string",
          "additionalProp2": "string",
          "additionalProp3": "string"
        },
        "fileName": "string",
        "creationDate": "2021-10-01T04:02:02.355Z",
        "modificationDate": "2021-10-01T04:02:02.355Z",
        "readDate": "2021-10-01T04:02:02.355Z",
        "size": 0
      },
      "entity": {},
      "headers": {
        "additionalProp1": [
          "string"
        ],
        "additionalProp2": [
          "string"
        ],
        "additionalProp3": [
          "string"
        ]
      },
      "mediaType": {
        "type": "string",
        "subtype": "string",
        "parameters": {
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          "additionalProp2": "string",
          "additionalProp3": "string"
        },
        "wildcardType": false,
        "wildcardSubtype": false
      },
      "messageBodyWorkers": {},
      "parent": "string",
      "providers": {},
      "parameterizedHeaders": {
        "additionalProp1": [
          {
            "value": "string",
            "parameters": {
              "additionalProp1": "string",
              "additionalProp2": "string",
              "additionalProp3": "string"
            }
          }
        ],
        "additionalProp2": [
          {
            "value": "string",
            "parameters": {
              "additionalProp1": "string",
              "additionalProp2": "string",
              "additionalProp3": "string"
            }
          }
        ],
        "additionalProp3": [
          {
            "value": "string",
            "parameters": {
              "additionalProp1": "string",
              "additionalProp2": "string",
              "additionalProp3": "string"
            }
          }
        ]
      }
    }
  ],
  "fields": {
    "additionalProp1": [
      {
        "contentDisposition": {
          "type": "string",
          "parameters": {
            "additionalProp1": "string",
            "additionalProp2": "string",
            "additionalProp3": "string"
          },
          "fileName": "string",
          "creationDate": "2021-10-01T04:02:02.355Z",
          "modificationDate": "2021-10-01T04:02:02.355Z",
          "readDate": "2021-10-01T04:02:02.355Z",
          "size": 0
        },
        "entity": {},
        "headers": {
          "additionalProp1": [
            "string"
          ],
          "additionalProp2": [
            "string"
          ],
          "additionalProp3": [
            "string"
          ]
        },
        "mediaType": {
          "type": "string",
          "subtype": "string",
          "parameters": {
            "additionalProp1": "string",
            "additionalProp2": "string",
            "additionalProp3": "string"
          },
          "wildcardType": false,
          "wildcardSubtype": false
        },
        "messageBodyWorkers": {},
        "parent": {
          "contentDisposition": {
            "type": "string",
            "parameters": {
              "additionalProp1": "string",
              "additionalProp2": "string",
              "additionalProp3": "string"
            },
            "fileName": "string",
            "creationDate": "2021-10-01T04:02:02.355Z",
            "modificationDate": "2021-10-01T04:02:02.355Z",
            "readDate": "2021-10-01T04:02:02.355Z",
            "size": 0
          },
          "entity": {},
          "headers": {
            "additionalProp1": [
              "string"
            ],
            "additionalProp2": [
              "string"
            ],
            "additionalProp3": [
              "string"
            ]
          },
          "mediaType": {
            "type": "string",
            "subtype": "string",
            "parameters": {
              "additionalProp1": "string",
              "additionalProp2": "string",
              "additionalProp3": "string"
            },
            "wildcardType": false,
            "wildcardSubtype": false
          },
          "messageBodyWorkers": {},
          "parent": "string",
          "providers": {},
          "bodyParts": [
            {
              "contentDisposition": {
                "type": "string",
                "parameters": {
                  "additionalProp1": "string",
                  "additionalProp2": "string",
                  "additionalProp3": "string"
                },
                "fileName": "string",
                "creationDate": "2021-10-01T04:02:02.355Z",
                "modificationDate": "2021-10-01T04:02:02.355Z",
                "readDate": "2021-10-01T04:02:02.355Z",
                "size": 0
              },
              "entity": {},
              "headers": {
                "additionalProp1": [
                  "string"
                ],
                "additionalProp2": [
                  "string"
                ],
                "additionalProp3": [
                  "string"
                ]
              },
              "mediaType": {
                "type": "string",
                "subtype": "string",
                "parameters": {
                  "additionalProp1": "string",
                  "additionalProp2": "string",
                  "additionalProp3": "string"
                },
                "wildcardType": false,
                "wildcardSubtype": false
              },
              "messageBodyWorkers": {},
              "parent": "string",
              "providers": {},
              "parameterizedHeaders": {
                "additionalProp1": [
                  {
                    "value": "string",
                    "parameters": {
                      "additionalProp1": "string",
                      "additionalProp2": "string",
                      "additionalProp3": "string"
                    }
                  }
                ],
                "additionalProp2": [
                  {
                    "value": "string",
                    "parameters": {
                      "additionalProp1": "string",
                      "additionalProp2": "string",
                      "additionalProp3": "string"
                    }
                  }
                ],
                "additionalProp3": [
                  {
                    "value": "string",
                    "parameters": {
                      "additionalProp1": "string",
                      "additionalProp2": "string",
                      "additionalProp3": "string"
                    }
                  }
                ]
              }
            }
          ],
          "parameterizedHeaders": {
            "additionalProp1": [
              {
                "value": "string",
                "parameters": {
                  "additionalProp1": "string",
                  "additionalProp2": "string",
                  "additionalProp3": "string"
                }
              }
            ],
            "additionalProp2": [
              {
                "value": "string",
                "parameters": {
                  "additionalProp1": "string",
                  "additionalProp2": "string",
                  "additionalProp3": "string"
                }
              }
            ],
            "additionalProp3": [
              {
                "value": "string",
                "parameters": {
                  "additionalProp1": "string",
                  "additionalProp2": "string",
                  "additionalProp3": "string"
                }
              }
            ]
          }
        },
        "providers": {},
        "name": "string",
        "value": "string",
        "formDataContentDisposition": {
          "type": "string",
          "parameters": {
            "additionalProp1": "string",
            "additionalProp2": "string",
            "additionalProp3": "string"
          },
          "fileName": "string",
          "creationDate": "2021-10-01T04:02:02.355Z",
          "modificationDate": "2021-10-01T04:02:02.355Z",
          "readDate": "2021-10-01T04:02:02.355Z",
          "size": 0,
          "name": "string"
        },
        "simple": false,
        "parameterizedHeaders": {
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              }
            }
          ]
        }
      }
    ],
    "additionalProp2": [
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          "parameters": {
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            "additionalProp2": "string",
            "additionalProp3": "string"
          },
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          "creationDate": "2021-10-01T04:02:02.355Z",
          "modificationDate": "2021-10-01T04:02:02.355Z",
          "readDate": "2021-10-01T04:02:02.355Z",
          "size": 0
        },
        "entity": {},
        "headers": {
          "additionalProp1": [
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            "additionalProp2": "string",
            "additionalProp3": "string"
          },
          "wildcardType": false,
          "wildcardSubtype": false
        },
        "messageBodyWorkers": {},
        "parent": {
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              "additionalProp2": "string",
              "additionalProp3": "string"
            },
            "fileName": "string",
            "creationDate": "2021-10-01T04:02:02.355Z",
            "modificationDate": "2021-10-01T04:02:02.355Z",
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            "size": 0
          },
          "entity": {},
          "headers": {
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            ],
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              "string"
            ]
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          "mediaType": {
            "type": "string",
            "subtype": "string",
            "parameters": {
              "additionalProp1": "string",
              "additionalProp2": "string",
              "additionalProp3": "string"
            },
            "wildcardType": false,
            "wildcardSubtype": false
          },
          "messageBodyWorkers": {},
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          "providers": {},
          "bodyParts": [
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                  "additionalProp3": "string"
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                "creationDate": "2021-10-01T04:02:02.355Z",
                "modificationDate": "2021-10-01T04:02:02.355Z",
                "readDate": "2021-10-01T04:02:02.355Z",
                "size": 0
              },
              "entity": {},
              "headers": {
                "additionalProp1": [
                  "string"
                ],
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                ],
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              "messageBodyWorkers": {},
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              "providers": {},
              "parameterizedHeaders": {
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                      "additionalProp2": "string",
                      "additionalProp3": "string"
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                "additionalProp2": [
                  {
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                    "parameters": {
                      "additionalProp1": "string",
                      "additionalProp2": "string",
                      "additionalProp3": "string"
                    }
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                ],
                "additionalProp3": [
                  {
                    "value": "string",
                    "parameters": {
                      "additionalProp1": "string",
                      "additionalProp2": "string",
                      "additionalProp3": "string"
                    }
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                ]
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            "additionalProp2": [
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            ],
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          "fileName": "string",
          "creationDate": "2021-10-01T04:02:02.355Z",
          "modificationDate": "2021-10-01T04:02:02.355Z",
          "readDate": "2021-10-01T04:02:02.355Z",
          "size": 0,
          "name": "string"
        },
        "simple": false,
        "parameterizedHeaders": {
          "additionalProp1": [
            {
              "value": "string",
              "parameters": {
                "additionalProp1": "string",
                "additionalProp2": "string",
                "additionalProp3": "string"
              }
            }
          ],
          "additionalProp2": [
            {
              "value": "string",
              "parameters": {
                "additionalProp1": "string",
                "additionalProp2": "string",
                "additionalProp3": "string"
              }
            }
          ],
          "additionalProp3": [
            {
              "value": "string",
              "parameters": {
                "additionalProp1": "string",
                "additionalProp2": "string",
                "additionalProp3": "string"
              }
            }
          ]
        }
      }
    ],
    "additionalProp3": [
      {
        "contentDisposition": {
          "type": "string",
          "parameters": {
            "additionalProp1": "string",
            "additionalProp2": "string",
            "additionalProp3": "string"
          },
          "fileName": "string",
          "creationDate": "2021-10-01T04:02:02.355Z",
          "modificationDate": "2021-10-01T04:02:02.355Z",
          "readDate": "2021-10-01T04:02:02.355Z",
          "size": 0
        },
        "entity": {},
        "headers": {
          "additionalProp1": [
            "string"
          ],
          "additionalProp2": [
            "string"
          ],
          "additionalProp3": [
            "string"
          ]
        },
        "mediaType": {
          "type": "string",
          "subtype": "string",
          "parameters": {
            "additionalProp1": "string",
            "additionalProp2": "string",
            "additionalProp3": "string"
          },
          "wildcardType": false,
          "wildcardSubtype": false
        },
        "messageBodyWorkers": {},
        "parent": {
          "contentDisposition": {
            "type": "string",
            "parameters": {
              "additionalProp1": "string",
              "additionalProp2": "string",
              "additionalProp3": "string"
            },
            "fileName": "string",
            "creationDate": "2021-10-01T04:02:02.355Z",
            "modificationDate": "2021-10-01T04:02:02.355Z",
            "readDate": "2021-10-01T04:02:02.355Z",
            "size": 0
          },
          "entity": {},
          "headers": {
            "additionalProp1": [
              "string"
            ],
            "additionalProp2": [
              "string"
            ],
            "additionalProp3": [
              "string"
            ]
          },
          "mediaType": {
            "type": "string",
            "subtype": "string",
            "parameters": {
              "additionalProp1": "string",
              "additionalProp2": "string",
              "additionalProp3": "string"
            },
            "wildcardType": false,
            "wildcardSubtype": false
          },
          "messageBodyWorkers": {},
          "parent": "string",
          "providers": {},
          "bodyParts": [
            {
              "contentDisposition": {
                "type": "string",
                "parameters": {
                  "additionalProp1": "string",
                  "additionalProp2": "string",
                  "additionalProp3": "string"
                },
                "fileName": "string",
                "creationDate": "2021-10-01T04:02:02.355Z",
                "modificationDate": "2021-10-01T04:02:02.355Z",
                "readDate": "2021-10-01T04:02:02.355Z",
                "size": 0
              },
              "entity": {},
              "headers": {
                "additionalProp1": [
                  "string"
                ],
                "additionalProp2": [
                  "string"
                ],
                "additionalProp3": [
                  "string"
                ]
              },
              "mediaType": {
                "type": "string",
                "subtype": "string",
                "parameters": {
                  "additionalProp1": "string",
                  "additionalProp2": "string",
                  "additionalProp3": "string"
                },
                "wildcardType": false,
                "wildcardSubtype": false
              },
              "messageBodyWorkers": {},
              "parent": "string",
              "providers": {},
              "parameterizedHeaders": {
                "additionalProp1": [
                  {
                    "value": "string",
                    "parameters": {
                      "additionalProp1": "string",
                      "additionalProp2": "string",
                      "additionalProp3": "string"
                    }
                  }
                ],
                "additionalProp2": [
                  {
                    "value": "string",
                    "parameters": {
                      "additionalProp1": "string",
                      "additionalProp2": "string",
                      "additionalProp3": "string"
                    }
                  }
                ],
                "additionalProp3": [
                  {
                    "value": "string",
                    "parameters": {
                      "additionalProp1": "string",
                      "additionalProp2": "string",
                      "additionalProp3": "string"
                    }
                  }
                ]
              }
            }
          ],
          "parameterizedHeaders": {
            "additionalProp1": [
              {
                "value": "string",
                "parameters": {
                  "additionalProp1": "string",
                  "additionalProp2": "string",
                  "additionalProp3": "string"
                }
              }
            ],
            "additionalProp2": [
              {
                "value": "string",
                "parameters": {
                  "additionalProp1": "string",
                  "additionalProp2": "string",
                  "additionalProp3": "string"
                }
              }
            ],
            "additionalProp3": [
              {
                "value": "string",
                "parameters": {
                  "additionalProp1": "string",
                  "additionalProp2": "string",
                  "additionalProp3": "string"
                }
              }
            ]
          }
        },
        "providers": {},
        "name": "string",
        "value": "string",
        "formDataContentDisposition": {
          "type": "string",
          "parameters": {
            "additionalProp1": "string",
            "additionalProp2": "string",
            "additionalProp3": "string"
          },
          "fileName": "string",
          "creationDate": "2021-10-01T04:02:02.355Z",
          "modificationDate": "2021-10-01T04:02:02.355Z",
          "readDate": "2021-10-01T04:02:02.355Z",
          "size": 0,
          "name": "string"
        },
        "simple": false,
        "parameterizedHeaders": {
          "additionalProp1": [
            {
              "value": "string",
              "parameters": {
                "additionalProp1": "string",
                "additionalProp2": "string",
                "additionalProp3": "string"
              }
            }
          ],
          "additionalProp2": [
            {
              "value": "string",
              "parameters": {
                "additionalProp1": "string",
                "additionalProp2": "string",
                "additionalProp3": "string"
              }
            }
          ],
          "additionalProp3": [
            {
              "value": "string",
              "parameters": {
                "additionalProp1": "string",
                "additionalProp2": "string",
                "additionalProp3": "string"
              }
            }
          ]
        }
      }
    ]
  },
  "parameterizedHeaders": {
    "additionalProp1": [
      {
        "value": "string",
        "parameters": {
          "additionalProp1": "string",
          "additionalProp2": "string",
          "additionalProp3": "string"
        }
      }
    ],
    "additionalProp2": [
      {
        "value": "string",
        "parameters": {
          "additionalProp1": "string",
          "additionalProp2": "string",
          "additionalProp3": "string"
        }
      }
    ],
    "additionalProp3": [
      {
        "value": "string",
        "parameters": {
          "additionalProp1": "string",
          "additionalProp2": "string",
          "additionalProp3": "string"
        }
      }
    ]
  }
}

Response body

{
  "id": "string",
  "type": "string",
  "activityType": "string",
  "note": "string",
  "createDate": "string",
  "submitter": "string",
  "viewAccess": false,
  "attachmentCount": 0,
  "attachments": [
    {
      "id": "string",
      "fileSize": 0,
      "thumbnail": "string",
      "fileContentType": "string",
      "fileName": "string",
      "downloadUrl": "string",
      "attachmentReference": {
        "dataSource": "string",
        "attachmentFieldId": "string",
        "dataSourceId": "string"
      }
    }
  ]
}

The following example demonstrate how to perform the operations by using Postman client.

Before you begin

Make sure that you have a valid authentication token. For more information, see Access-and-authentication-for-the-simplified-REST-API.

To search and update a problem investigation

  1. Open the Postman - REST Client.

  2. Depending on your goal, set the request URL and method as any of the following:

    Goal

    Method

    Sample URL

    To retrieve the details of a work note from a ticket

    GET

    https://<Innovation Suite server URL>/api/com.bmc.dsm.itsm.itsm-rest-api/worknote/<type>/<ID>?startIndex=<StartIndex>&pageSize=<pageSize>

    To add a work note to a ticket

    POST

    https://<Innovation Suite server URL>/api/com.bmc.dsm.itsm.itsm-rest-api/worknote/<type>/<ID>

    The following are the parameters:

    Parameter

    Type

    Description

    Type

    String

    Specify any of the following ticket types:

    • Incident
    • Problem
    • Change

    ID

    String

    The ID of the ticket. For example: INC000000000102.

    startIndex

    Integer

    This is an optional parameter to specify the start index.

    pageSize

    Integer

    This is an optional parameter to specify the page size for the result.

  3. Click Headers.

  4. Enter the following data as key value pairs in the header:

    Key

    Value

    X-Requested-By

    XMLHttpRequest

    Content-Type

    application/json

  5. Perform the following steps only if you want to add a work note to a ticket:
    1. On the Body tab, select raw.
    2. From the list, select JSON.

    3. Enter the JSON.
      For example:

      Click here to expand...
      {
        "contentDisposition": {
          "type": "string",
          "parameters": {
            "additionalProp1": "string",
            "additionalProp2": "string",
            "additionalProp3": "string"
          },
          "fileName": "string",
          "creationDate": "2021-09-08T11:04:17.594Z",
          "modificationDate": "2021-09-08T11:04:17.594Z",
          "readDate": "2021-09-08T11:04:17.594Z",
          "size": 0
        },
        "entity": {},
        "headers": {
          "additionalProp1": [
            "string"
          ],
          "additionalProp2": [
            "string"
          ],
          "additionalProp3": [
            "string"
          ]
        },
        "mediaType": {
          "type": "string",
          "subtype": "string",
          "parameters": {
            "additionalProp1": "string",
            "additionalProp2": "string",
            "additionalProp3": "string"
          },
          "wildcardType": false,
          "wildcardSubtype": false
        },
        "messageBodyWorkers": {},
        "parent": {
          "contentDisposition": {
            "type": "string",
            "parameters": {
              "additionalProp1": "string",
              "additionalProp2": "string",
              "additionalProp3": "string"
            },
            "fileName": "string",
            "creationDate": "2021-09-08T11:04:17.594Z",
            "modificationDate": "2021-09-08T11:04:17.594Z",
            "readDate": "2021-09-08T11:04:17.594Z",
            "size": 0
          },
          "entity": {},
          "headers": {
            "additionalProp1": [
              "string"
            ],
            "additionalProp2": [
              "string"
            ],
            "additionalProp3": [
              "string"
            ]
          },
          "mediaType": {
            "type": "string",
            "subtype": "string",
            "parameters": {
              "additionalProp1": "string",
              "additionalProp2": "string",
              "additionalProp3": "string"
            },
            "wildcardType": false,
            "wildcardSubtype": false
          },
          "messageBodyWorkers": {},
          "parent": "string",
          "providers": {},
          "bodyParts": [
            {
              "contentDisposition": {
                "type": "string",
                "parameters": {
                  "additionalProp1": "string",
                  "additionalProp2": "string",
                  "additionalProp3": "string"
                },
                "fileName": "string",
                "creationDate": "2021-09-08T11:04:17.594Z",
                "modificationDate": "2021-09-08T11:04:17.594Z",
                "readDate": "2021-09-08T11:04:17.594Z",
                "size": 0
              },
              "entity": {},
              "headers": {
                "additionalProp1": [
                  "string"
                ],
                "additionalProp2": [
                  "string"
                ],
                "additionalProp3": [
                  "string"
                ]
              },
              "mediaType": {
                "type": "string",
                "subtype": "string",
                "parameters": {
                  "additionalProp1": "string",
                  "additionalProp2": "string",
                  "additionalProp3": "string"
                },
                "wildcardType": false,
                "wildcardSubtype": false
              },
              "messageBodyWorkers": {},
              "parent": "string",
              "providers": {},
              "parameterizedHeaders": {
                "additionalProp1": [
                  {
                    "value": "string",
                    "parameters": {
                      "additionalProp1": "string",
                      "additionalProp2": "string",
                      "additionalProp3": "string"
                    }
                  }
                ],
                "additionalProp2": [
                  {
                    "value": "string",
                    "parameters": {
                      "additionalProp1": "string",
                      "additionalProp2": "string",
                      "additionalProp3": "string"
                    }
                  }
                ],
                "additionalProp3": [
                  {
                    "value": "string",
                    "parameters": {
                      "additionalProp1": "string",
                      "additionalProp2": "string",
                      "additionalProp3": "string"
                    }
                  }
                ]
              }
            }
          ],
          "parameterizedHeaders": {
            "additionalProp1": [
              {
                "value": "string",
                "parameters": {
                  "additionalProp1": "string",
                  "additionalProp2": "string",
                  "additionalProp3": "string"
                }
              }
            ],
            "additionalProp2": [
              {
                "value": "string",
                "parameters": {
                  "additionalProp1": "string",
                  "additionalProp2": "string",
                  "additionalProp3": "string"
                }
              }
            ],
            "additionalProp3": [
              {
                "value": "string",
                "parameters": {
                  "additionalProp1": "string",
                  "additionalProp2": "string",
                  "additionalProp3": "string"
                }
              }
            ]
          }
        },
        "providers": {},
        "bodyParts": [
          {
            "contentDisposition": {
              "type": "string",
              "parameters": {
                "additionalProp1": "string",
                "additionalProp2": "string",
                "additionalProp3": "string"
              },
              "fileName": "string",
              "creationDate": "2021-09-08T11:04:17.594Z",
              "modificationDate": "2021-09-08T11:04:17.594Z",
              "readDate": "2021-09-08T11:04:17.594Z",
              "size": 0
            },
            "entity": {},
            "headers": {
              "additionalProp1": [
                "string"
              ],
              "additionalProp2": [
                "string"
              ],
              "additionalProp3": [
                "string"
              ]
            },
            "mediaType": {
              "type": "string",
              "subtype": "string",
              "parameters": {
                "additionalProp1": "string",
                "additionalProp2": "string",
                "additionalProp3": "string"
              },
              "wildcardType": false,
              "wildcardSubtype": false
            },
            "messageBodyWorkers": {},
            "parent": "string",
            "providers": {},
            "parameterizedHeaders": {
              "additionalProp1": [
                {
                  "value": "string",
                  "parameters": {
                    "additionalProp1": "string",
                    "additionalProp2": "string",
                    "additionalProp3": "string"
                  }
                }
              ],
              "additionalProp2": [
                {
                  "value": "string",
                  "parameters": {
                    "additionalProp1": "string",
                    "additionalProp2": "string",
                    "additionalProp3": "string"
                  }
                }
              ],
              "additionalProp3": [
                {
                  "value": "string",
                  "parameters": {
                    "additionalProp1": "string",
                    "additionalProp2": "string",
                    "additionalProp3": "string"
                  }
                }
              ]
            }
          }
        ],
        "fields": {
          "additionalProp1": [
            {
              "contentDisposition": {
                "type": "string",
                "parameters": {
                  "additionalProp1": "string",
                  "additionalProp2": "string",
                  "additionalProp3": "string"
                },
                "fileName": "string",
                "creationDate": "2021-09-08T11:04:17.594Z",
                "modificationDate": "2021-09-08T11:04:17.594Z",
                "readDate": "2021-09-08T11:04:17.594Z",
                "size": 0
              },
              "entity": {},
              "headers": {
                "additionalProp1": [
                  "string"
                ],
                "additionalProp2": [
                  "string"
                ],
                "additionalProp3": [
                  "string"
                ]
              },
              "mediaType": {
                "type": "string",
                "subtype": "string",
                "parameters": {
                  "additionalProp1": "string",
                  "additionalProp2": "string",
                  "additionalProp3": "string"
                },
                "wildcardType": false,
                "wildcardSubtype": false
              },
              "messageBodyWorkers": {},
              "parent": {
                "contentDisposition": {
                  "type": "string",
                  "parameters": {
                    "additionalProp1": "string",
                    "additionalProp2": "string",
                    "additionalProp3": "string"
                  },
                  "fileName": "string",
                  "creationDate": "2021-09-08T11:04:17.594Z",
                  "modificationDate": "2021-09-08T11:04:17.594Z",
                  "readDate": "2021-09-08T11:04:17.594Z",
                  "size": 0
                },
                "entity": {},
                "headers": {
                  "additionalProp1": [
                    "string"
                  ],
                  "additionalProp2": [
                    "string"
                  ],
                  "additionalProp3": [
                    "string"
                  ]
                },
                "mediaType": {
                  "type": "string",
                  "subtype": "string",
                  "parameters": {
                    "additionalProp1": "string",
                    "additionalProp2": "string",
                    "additionalProp3": "string"
                  },
                  "wildcardType": false,
                  "wildcardSubtype": false
                },
                "messageBodyWorkers": {},
                "parent": "string",
                "providers": {},
                "bodyParts": [
                  {
                    "contentDisposition": {
                      "type": "string",
                      "parameters": {
                        "additionalProp1": "string",
                        "additionalProp2": "string",
                        "additionalProp3": "string"
                      },
                      "fileName": "string",
                      "creationDate": "2021-09-08T11:04:17.594Z",
                      "modificationDate": "2021-09-08T11:04:17.594Z",
                      "readDate": "2021-09-08T11:04:17.594Z",
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  6. Click Send.
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BMC Helix ITSM 21.3