Example of using the simplified REST API to retrieve and update work notes
To retrieve the details of a work note from a ticket
cURL example
'https://<Innovation Suite server URL>/api/com.bmc.dsm.itsm.itsm-rest-api/worknote/incident/INC000000000102?startIndex=10&pageSize=5' \
-H 'accept: application/json'
Request URL
Response body
{
"id": "string",
"type": "string",
"activityType": "string",
"note": "string",
"createDate": "string",
"submitter": "string",
"viewAccess": false,
"attachmentCount": 0,
"attachments": [
{
"id": "string",
"fileSize": 0,
"thumbnail": "string",
"fileContentType": "string",
"fileName": "string",
"downloadUrl": "string",
"attachmentReference": {
"dataSource": "string",
"attachmentFieldId": "string",
"dataSourceId": "string"
}
}
]
}
]
To add a work note to a ticket
Request URL
Request body
"contentDisposition": {
"type": "string",
"parameters": {
"additionalProp1": "string",
"additionalProp2": "string",
"additionalProp3": "string"
},
"fileName": "string",
"creationDate": "2021-10-01T04:02:02.355Z",
"modificationDate": "2021-10-01T04:02:02.355Z",
"readDate": "2021-10-01T04:02:02.355Z",
"size": 0
},
"entity": {},
"headers": {
"additionalProp1": [
"string"
],
"additionalProp2": [
"string"
],
"additionalProp3": [
"string"
]
},
"mediaType": {
"type": "string",
"subtype": "string",
"parameters": {
"additionalProp1": "string",
"additionalProp2": "string",
"additionalProp3": "string"
},
"wildcardType": false,
"wildcardSubtype": false
},
"messageBodyWorkers": {},
"parent": {
"contentDisposition": {
"type": "string",
"parameters": {
"additionalProp1": "string",
"additionalProp2": "string",
"additionalProp3": "string"
},
"fileName": "string",
"creationDate": "2021-10-01T04:02:02.355Z",
"modificationDate": "2021-10-01T04:02:02.355Z",
"readDate": "2021-10-01T04:02:02.355Z",
"size": 0
},
"entity": {},
"headers": {
"additionalProp1": [
"string"
],
"additionalProp2": [
"string"
],
"additionalProp3": [
"string"
]
},
"mediaType": {
"type": "string",
"subtype": "string",
"parameters": {
"additionalProp1": "string",
"additionalProp2": "string",
"additionalProp3": "string"
},
"wildcardType": false,
"wildcardSubtype": false
},
"messageBodyWorkers": {},
"parent": "string",
"providers": {},
"bodyParts": [
{
"contentDisposition": {
"type": "string",
"parameters": {
"additionalProp1": "string",
"additionalProp2": "string",
"additionalProp3": "string"
},
"fileName": "string",
"creationDate": "2021-10-01T04:02:02.355Z",
"modificationDate": "2021-10-01T04:02:02.355Z",
"readDate": "2021-10-01T04:02:02.355Z",
"size": 0
},
"entity": {},
"headers": {
"additionalProp1": [
"string"
],
"additionalProp2": [
"string"
],
"additionalProp3": [
"string"
]
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"mediaType": {
"type": "string",
"subtype": "string",
"parameters": {
"additionalProp1": "string",
"additionalProp2": "string",
"additionalProp3": "string"
},
"wildcardType": false,
"wildcardSubtype": false
},
"messageBodyWorkers": {},
"parent": "string",
"providers": {},
"parameterizedHeaders": {
"additionalProp1": [
{
"value": "string",
"parameters": {
"additionalProp1": "string",
"additionalProp2": "string",
"additionalProp3": "string"
}
}
],
"additionalProp2": [
{
"value": "string",
"parameters": {
"additionalProp1": "string",
"additionalProp2": "string",
"additionalProp3": "string"
}
}
],
"additionalProp3": [
{
"value": "string",
"parameters": {
"additionalProp1": "string",
"additionalProp2": "string",
"additionalProp3": "string"
}
}
]
}
}
],
"parameterizedHeaders": {
"additionalProp1": [
{
"value": "string",
"parameters": {
"additionalProp1": "string",
"additionalProp2": "string",
"additionalProp3": "string"
}
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],
"additionalProp2": [
{
"value": "string",
"parameters": {
"additionalProp1": "string",
"additionalProp2": "string",
"additionalProp3": "string"
}
}
],
"additionalProp3": [
{
"value": "string",
"parameters": {
"additionalProp1": "string",
"additionalProp2": "string",
"additionalProp3": "string"
}
}
]
}
},
"providers": {},
"bodyParts": [
{
"contentDisposition": {
"type": "string",
"parameters": {
"additionalProp1": "string",
"additionalProp2": "string",
"additionalProp3": "string"
},
"fileName": "string",
"creationDate": "2021-10-01T04:02:02.355Z",
"modificationDate": "2021-10-01T04:02:02.355Z",
"readDate": "2021-10-01T04:02:02.355Z",
"size": 0
},
"entity": {},
"headers": {
"additionalProp1": [
"string"
],
"additionalProp2": [
"string"
],
"additionalProp3": [
"string"
]
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"mediaType": {
"type": "string",
"subtype": "string",
"parameters": {
"additionalProp1": "string",
"additionalProp2": "string",
"additionalProp3": "string"
},
"wildcardType": false,
"wildcardSubtype": false
},
"messageBodyWorkers": {},
"parent": "string",
"providers": {},
"parameterizedHeaders": {
"additionalProp1": [
{
"value": "string",
"parameters": {
"additionalProp1": "string",
"additionalProp2": "string",
"additionalProp3": "string"
}
}
],
"additionalProp2": [
{
"value": "string",
"parameters": {
"additionalProp1": "string",
"additionalProp2": "string",
"additionalProp3": "string"
}
}
],
"additionalProp3": [
{
"value": "string",
"parameters": {
"additionalProp1": "string",
"additionalProp2": "string",
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}
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],
"fields": {
"additionalProp1": [
{
"contentDisposition": {
"type": "string",
"parameters": {
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"additionalProp2": "string",
"additionalProp3": "string"
},
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"creationDate": "2021-10-01T04:02:02.355Z",
"modificationDate": "2021-10-01T04:02:02.355Z",
"readDate": "2021-10-01T04:02:02.355Z",
"size": 0
},
"entity": {},
"headers": {
"additionalProp1": [
"string"
],
"additionalProp2": [
"string"
],
"additionalProp3": [
"string"
]
},
"mediaType": {
"type": "string",
"subtype": "string",
"parameters": {
"additionalProp1": "string",
"additionalProp2": "string",
"additionalProp3": "string"
},
"wildcardType": false,
"wildcardSubtype": false
},
"messageBodyWorkers": {},
"parent": {
"contentDisposition": {
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"parameters": {
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"additionalProp2": "string",
"additionalProp3": "string"
},
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"creationDate": "2021-10-01T04:02:02.355Z",
"modificationDate": "2021-10-01T04:02:02.355Z",
"readDate": "2021-10-01T04:02:02.355Z",
"size": 0
},
"entity": {},
"headers": {
"additionalProp1": [
"string"
],
"additionalProp2": [
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"additionalProp3": [
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"parameters": {
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"wildcardSubtype": false
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"messageBodyWorkers": {},
"parent": "string",
"providers": {},
"bodyParts": [
{
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"parameters": {
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"additionalProp2": "string",
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"creationDate": "2021-10-01T04:02:02.355Z",
"modificationDate": "2021-10-01T04:02:02.355Z",
"readDate": "2021-10-01T04:02:02.355Z",
"size": 0
},
"entity": {},
"headers": {
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"additionalProp2": [
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"wildcardSubtype": false
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"parameterizedHeaders": {
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{
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{
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{
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"additionalProp3": [
{
"value": "string",
"parameters": {
"additionalProp1": "string",
"additionalProp2": "string",
"additionalProp3": "string"
}
}
]
}
},
"providers": {},
"name": "string",
"value": "string",
"formDataContentDisposition": {
"type": "string",
"parameters": {
"additionalProp1": "string",
"additionalProp2": "string",
"additionalProp3": "string"
},
"fileName": "string",
"creationDate": "2021-10-01T04:02:02.355Z",
"modificationDate": "2021-10-01T04:02:02.355Z",
"readDate": "2021-10-01T04:02:02.355Z",
"size": 0,
"name": "string"
},
"simple": false,
"parameterizedHeaders": {
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{
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{
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{
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"additionalProp2": [
{
"contentDisposition": {
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"parameters": {
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"additionalProp2": "string",
"additionalProp3": "string"
},
"fileName": "string",
"creationDate": "2021-10-01T04:02:02.355Z",
"modificationDate": "2021-10-01T04:02:02.355Z",
"readDate": "2021-10-01T04:02:02.355Z",
"size": 0
},
"entity": {},
"headers": {
"additionalProp1": [
"string"
],
"additionalProp2": [
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],
"additionalProp3": [
"string"
]
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"mediaType": {
"type": "string",
"subtype": "string",
"parameters": {
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"additionalProp2": "string",
"additionalProp3": "string"
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"wildcardType": false,
"wildcardSubtype": false
},
"messageBodyWorkers": {},
"parent": {
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"parameters": {
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"additionalProp2": "string",
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},
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"creationDate": "2021-10-01T04:02:02.355Z",
"modificationDate": "2021-10-01T04:02:02.355Z",
"readDate": "2021-10-01T04:02:02.355Z",
"size": 0
},
"entity": {},
"headers": {
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"additionalProp2": [
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"additionalProp3": [
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"parameters": {
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"wildcardSubtype": false
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"messageBodyWorkers": {},
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"providers": {},
"bodyParts": [
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"creationDate": "2021-10-01T04:02:02.355Z",
"modificationDate": "2021-10-01T04:02:02.355Z",
"readDate": "2021-10-01T04:02:02.355Z",
"size": 0
},
"entity": {},
"headers": {
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"additionalProp3": [
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"parameters": {
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"messageBodyWorkers": {},
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"providers": {},
"parameterizedHeaders": {
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{
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},
"providers": {},
"name": "string",
"value": "string",
"formDataContentDisposition": {
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"parameters": {
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"additionalProp2": "string",
"additionalProp3": "string"
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"creationDate": "2021-10-01T04:02:02.355Z",
"modificationDate": "2021-10-01T04:02:02.355Z",
"readDate": "2021-10-01T04:02:02.355Z",
"size": 0,
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"additionalProp3": [
{
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"creationDate": "2021-10-01T04:02:02.355Z",
"modificationDate": "2021-10-01T04:02:02.355Z",
"readDate": "2021-10-01T04:02:02.355Z",
"size": 0
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"entity": {},
"headers": {
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"creationDate": "2021-10-01T04:02:02.355Z",
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"providers": {},
"bodyParts": [
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"additionalProp2": "string",
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"creationDate": "2021-10-01T04:02:02.355Z",
"modificationDate": "2021-10-01T04:02:02.355Z",
"readDate": "2021-10-01T04:02:02.355Z",
"size": 0
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"entity": {},
"headers": {
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"name": "string",
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"creationDate": "2021-10-01T04:02:02.355Z",
"modificationDate": "2021-10-01T04:02:02.355Z",
"readDate": "2021-10-01T04:02:02.355Z",
"size": 0,
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{
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{
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{
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{
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{
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"parameters": {
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"additionalProp2": "string",
"additionalProp3": "string"
}
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}
}
Response body
"id": "string",
"type": "string",
"activityType": "string",
"note": "string",
"createDate": "string",
"submitter": "string",
"viewAccess": false,
"attachmentCount": 0,
"attachments": [
{
"id": "string",
"fileSize": 0,
"thumbnail": "string",
"fileContentType": "string",
"fileName": "string",
"downloadUrl": "string",
"attachmentReference": {
"dataSource": "string",
"attachmentFieldId": "string",
"dataSourceId": "string"
}
}
]
}
The following example demonstrate how to perform the operations by using Postman client.
Before you begin
Make sure that you have a valid authentication token. For more information, see Access-and-authentication-for-the-simplified-REST-API.
To search and update a problem investigation
- Open the Postman - REST Client.
Depending on your goal, set the request URL and method as any of the following:
Goal
Method
Sample URL
To retrieve the details of a work note from a ticket
GET
https://<Innovation Suite server URL>/api/com.bmc.dsm.itsm.itsm-rest-api/worknote/<type>/<ID>?startIndex=<StartIndex>&pageSize=<pageSize>
To add a work note to a ticket
POST
https://<Innovation Suite server URL>/api/com.bmc.dsm.itsm.itsm-rest-api/worknote/<type>/<ID>
The following are the parameters:
Parameter
Type
Description
Type
String
Specify any of the following ticket types:
- Incident
- Problem
- Change
ID
String
The ID of the ticket. For example: INC000000000102.
startIndex
Integer
This is an optional parameter to specify the start index.
pageSize
Integer
This is an optional parameter to specify the page size for the result.
- Click Headers.
Enter the following data as key value pairs in the header:
Key
Value
X-Requested-By
XMLHttpRequest
Content-Type
application/json
- Perform the following steps only if you want to add a work note to a ticket:
- On the Body tab, select raw.
- From the list, select JSON.
Enter the JSON.
For example:
- Click Send.
The results are displayed on the response panel.