Launching ChatOps for collaboration

You can launch a Microsoft Teams chat from an incident screen. When you launch a chat from an incident screen, all the team members associated with the incident are automatically invited to the chat. You can also add team members that are not associated with the incident to the chat.

To hide the Launch ChatOps option, you must change the visibility flag of this option in Developer Studio. For complete information on how to hide the Launch ChatOps option in Smart IT, see knowledge article 000403486.

Before you begin

Make sure that the administrator has configured Azure settings so that the service desk agents, specialists, or major incident management team members can launch the Microsoft Teams chat for collaboration from incidents from an incident screen. For more information, see Configuring-settings-to-launch-Microsoft-Teams-chat-from-incidents.

To launch a Microsoft Teams chat from an incident screen 

1. Open an existing incident.
2. Click Launch ChatOps.
   
3. In the popup window, click Launch ChatOps.
   A Microsoft Teams chat is created with all the team members associated with the incident.

To add new members to a Microsoft Teams chat

1. Open an existing incident.
2. Click Launch ChatOps.
3. In the popup window, enter values in the Support group and Person fields.
   

1. Click Add.