Enabling rich text fields on Progressive Web Application screens of Smart IT

As a developer, you can update the Progressive Web Application (PWA) screens to support rich text format (RTF). RTF fields enable application users to format text, add images, add links, and so on.

Important

Only PWA screens support rich text. You can enable PWA only for the following Smart IT PWA screens:

Incident
Work Order
Problem Investigation
Task
Known Error
Asset
People
Broadcast
Change

All other screens that do not support PWA also do not support rich text. As a result, these screens display rich text along with HTML tags. To avoid the display of HTML tags on these screens, set the following configuration parameters to true:

sanitizeRTFWorknoteOnDashboard
sanitizeRTFOnSBERequest
sanitizeRTFOnSRMRequest

For more information on these configuration parameters, see Setting-configuration-parameters-for-Smart-IT.

Where to go from here

Use the information in the following table to navigate to the topic relevant to your goal:

Action	Reference
Add RTF fields to a PWA screens so that application users can format text, add links, insert images, and so on.	Adding-rich-text-fields-in-Progressive-Web-Application-screens
Update Smart IT PWA screens to display rich text that might be sourced from other applications and components.	Updating-PWA-screens-to-accept-rich-text-by-updating-them-in-Developer-Studio
Enable service desk agents to send emails with rich text.	Enabling-rich-text-in-emails-sent-from-a-ticket
Set global search to ignore HTML tags so that search results include only contents of fields indexed for search.	Updating Global search to remove HTML tags from search results

Enabling rich text fields on Progressive Web Application screens of Smart IT

Where to go from here

On this page