This documentation supports the 22.1 version of BMC Helix ITSM: Smart IT. To view an earlier version, select the version from the Product version menu.The documentation for BMC Helix ITSM 23.3.00 has changed. To understand the changed documentation structure see, Where did the Smart IT documentation go?

Setting up problem management

As an administrator, perform the following tasks to set up problem management:

Task

Reference

Ensure that users have the minimum permissions needed to access problem management functionality in Smart IT.

If your organization requires custom fields to capture additional data in problem requests, add those fields to the problem investigation view.

If your organization requires custom fields to capture additional data in known errors, add those fields to the known error view.

If your organization will create knowledge articles from problem investigations or known errors, set up the applicable knowledge article templates.

Related topics

Learning-about-Problem-Management

Investigating-and-tracking-problems

 

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