This documentation supports the 22.1 version of BMC Helix ITSM: Smart IT. To view an earlier version, select the version from the Product version menu.The documentation for BMC Helix ITSM 23.3.00 has changed. To understand the changed documentation structure see, Where did the Smart IT documentation go?

Setting up incident management

As an administrator, you set up incident management from the Mid Tier.  This section includes the following topics:

The following task is described in the Service Desk documentation:

The following tasks are described in the BMC Helix ITSM documentation:

Related topics

Learning-about-Incident-Management

Smart-Recorder-overview

Administering