This documentation supports the 22.1 version of BMC Helix ITSM: Smart IT. To view an earlier version, select the version from the Product version menu.The documentation for BMC Helix ITSM 23.3.00 has changed. To understand the changed documentation structure see, Where did the Smart IT documentation go?

Setting up authentication for change request approvers

An IT Service Management administrator can configure whether authentication is required for change approvals. Optionally, you can configure whether to use BMC Helix Single Sign-On for authentication.

Related topics

Setting-up-change-management

Reviewing-and-approving-change-requests

BMC Helix ITSM: Single Sign-On

To set up authentication for change request approvers

  1. Log in as an administrator in BMC Helix ITSM.
  2. On the Basic tab of the AP:ProcessDefinition form, set Require Password? to Yes for authenticating the reviewer when reviewing change requests that are moved to the following processes:
    • Change Level CI-IA - Business
    • Change Level CI-IA - Close Down
    • Change Level CI-IA - Implementation
    • Change Level CI-IA - Review
  3. To reflect this update, you can either wait for a maximum 30 minutes, or you can manually clear the Smart IT cache.
    For more details, see Clearing-the-Smart-IT-cache.

Based on whether BMC Helix Single Sign-On is integrated or not, approvers must either authenticate themselves with their Smart IT login credentials or their BMC Helix Single Sign-On credentials.

 

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