Configuring the time zone, and date, and time
Date and time display format on supported platforms and languages
When date and time is set in absolute format, it displays format on the Universal Client (UC), iOS, and Android devices depends on their settings, and the language in which you use Smart IT. By default, Smart IT displays dates in English, and follows the U.S. date format of mmm dd, yyyy and a 12-hour time format with AM and PM specifications; for example, Oct 22, 2016 2.22 PM.
Supported platforms | Description |
UC | Date and time depends on the date and time format of the browser locale. For example, if you use Smart IT in German locale, the date will be displayed in Deutsch. |
iOS | Date format depends on the region and language settings specified on the device. Time is displayed based on whether you have set 24-hour or 12-hour time format. If you set time in 12-hour format, AM and PM specifications are displayed. Note that you cannot modify the format supported by the device. |
Android | By default, date is displayed in mmm d, yyyy format, for example, Oct 22, 2016, and time is displayed in 12-hour format. AM and PM specifications are displayed in h:mm a. format, for example: 3:15 am. This format is the default, and it does not depend on region, device settings, or the supported language in Smart IT. Note that you cannot modify this format. |
The following table lists the date and time format based on the supported languages in Smart IT. The Region column represent those regions that widely use supported languages. You may specify a region that is not covered in the table. The formats specified in the following table applies only to classic Smart IT.
Supported locales | Region | UC | iOS | Android |
English (en) | US | Sep 15, 2018 2:54 PM | Sep 15, 2018, 2:54 PM | Sep 15, 2018 2:54 pm |
UK | Sep 15, 2018 14:54 PM | 15 Sep 2018, 14:54 | Sep 15, 2018 2:54 pm | |
Australia | 15/09/2018 2:54 PM | 15 Sep 2016, 2:54 PM | Sep 15, 2016 2:54 pm | |
Spanish (es) | Spain | 15/09/2018 14:54 | sept 15, 2018 14:54 | sept. 15, 2018 2:54 p. m. |
French (fr) | France | 15 sept. 2016 14:54 | 15 sept. 2016 14:54 | sept. 15, 2016 2:54 PM |
Canada | 15 sept. 2016 14:54 | 15 sept. 2016 14:54 | sept. 15, 2016 2:54 PM | |
Chinese (zh) | Simplified | 2016-9-15 下午2:54 | 2016年9月15日下午2:54 | 9月15, 2016 2:54 下午 |
Traditional | 2016-9-15 下午2:54 | 2016年9月15日下午2:54 | 9月15, 2016 2:54 下午 | |
Italian (it) | Italy | 15/set/2016 14:54 | 15 set 2016, 14:54 | set 15, 2016 2:54 PM |
Korean (ko) | Korea | 2016. 9. 15. 오후 2:54 | 2016. 9. 15. 오후2:54 | 9월15, 2016 2:54 오후 |
German (de) | German | 15.09.2016 14:54 | 15.09.2016, 14:54 | Sep. 15, 2016 2:54 nachm. |
Russian (ru) | Russia | 15.09.2016 14:54 | 15 сент. 2016 г., 14:54 | сент. 15, 2016 2:54 PM |
Japanese (ja) | Japan | 2016/09/15 14:54 | 2016/09/15 14:54 | 9月15, 2016 2:54 午後 |
Hebrew (he) | Israel |
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Portuguese (pt) | Portugal | 15/09/2016 14:54 | 15/09/2016, 14:54 | Set 15, 2016 2:54 da tarde |
Brazil | 15/09/2016 14:54 | 15 de set de 2016 14:54 | set 15, 2016 2:54 PM |
To configure the date and time display format in Progressive Web App screens
In the PWA screens, the default date and time display format is the absolute format and is set based on the user's default browser settings. To configure the date and time display to a different format in the PWA screens, perform the following steps:
- Navigate to the AR System Administration Console.
- Click System > General > Centralized Configuration.
- In the AR System Configuration Generic UI form, select com.bmc.arsys.midtier in the Component Name list and then DockerMTClusterUser.
- Click Add.
Add the following parameter and specify a value, as shown in the following table:
Setting name
Setting value
arsystem.pwa_date_field_display_mode1 or 2
For this parameter, 1 indicates the absolute format and 2 indicates the relative format.
- Click Apply.
- Click Close.
To configure the time zone based on user preference
As an administrator, configure the time zone to be used in Smart IT (PWA) through the AR System User Preference. The client system time zone with AR System User Preference form settings determines the time zone in Progressive Web Application. The administrator must set the useARUserPreferenceForTimezone CCS parameter to true. By default, this parameter value is set to false.
To configure the time zone as per the AR System User Preference in Smart IT, perform the following steps:
- Navigate to the AR System Administration Console.
- Click System > General > Centralized Configuration.
In the AR System Configuration Generic UI form, set the following parameters:
Component Name
Parameter
Value
Reference topic
com.bmc.arsys.smartit > *
useARUserPreferenceForTimezone
true
com.bmc.arsys.midtier > DockerMTClusterUser
useARUserPreferenceForTimezone
true
- Click Apply.
Administrators and Service desk agents can change the time zone from the AR System User Preference form. For more information, see Locale preferences.