This documentation supports the 21.3 version of BMC Helix ITSM: Smart IT.To view an earlier version, select the version from the Product version menu.

Viewing the calendar

The calendar in Smart IT provides an overview of the change and release tickets, business events, and outages. You can access the calendar from the Smart IT menu bar. The change and release tickets that have Scheduled Start Date and Scheduled End Date, are displayed in the calendar.

The following video shows how to use Calendar:

icon-play.png https://youtu.be/iDROZM2y5Pc



Related topics

Configuring-the-calendar

Creating and managing change request

Managing-change-request-collisions

Managing-releases

Calendar.jpg

Notes

  • The business events and outages are displayed to all users. You need to get change and release agent permissions to view the change and release ticket related details in your calendar. For more information on Smart IT oles and permissions, see Smart-IT-roles-and-permissions.
  • When you set your browser's language to English (UK, AU etc.), in some sections the date format is still displayed in English (US) format due to the limitation of the third party library fullcalendar.io.

To view scheduled business events, change and release ticket details, and outages in the calendar

You can get an overview of the change and release tickets, business events, and outages on a monthly, weekly, or daily basis. You can also get a list view of all scheduled business events, tickets, and outages. Click the appropriate button as per your requirement:

ViewsOfCalendar.jpg

By default, the weekly view is displayed when you click the Calendar option in the menu. However, your administrator can configure the default view of the calendar. For more information, see Configuring-the-calendar. The calendar view automatically displays the list view if the calendar items exceed the display items limit defined in calendarItemsDisplayLimit in Centralized-configuration.

Important

In the list view, when one time full day event is created, time is displayed only on the Start Date (start time) and End Date (end time).  

The following five filters are available: Change and Release Ticket Types, Business Events, Outages, Risk Level (from 1 to 5), and Status. After you select filters, the filters are saved for your current session. You can click Clear all to clear the filters. The saved filters are cleared automatically if you restart Smart IT.

Filters.jpg

If you click the specific event or ticket, a short overview is displayed on your screen. You can click View Full Details link to open the ticket.

View_Details.jpg

 

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