This documentation supports the 21.3 version of BMC Helix ITSM: Smart IT.To view an earlier version, select the version from the Product version menu.

Asset Management roles and permissions


To access Asset Management in Progressive Web applications, you need one of the following permissions:

  • Asset admin - A user with the Asset admin permission can create and modify an asset and also perform all of the Asset Inventory functions.
  • Asset user - A user with the Asset user permission, who is part of a support group that has a Supported by role to an asset, can modify the asset and perform all the Asset Inventory functions, except creating an asset to asset relationships. If a user with Asset user permission is not part of such a support group, can only view the asset information. 
  • Asset viewer- A user with the Asset viewer permission can only view the asset information. 

The following table describes the scope of the asset permissions:

Task

Asset admin

Asset user (is part of the support group that has a Supported by role to an asset)

Asset viewer

Create asset

✅️

❌️

❌️

View asset

✅️

✅️

✅️

Modify asset

✅️

✅️

❌️

Add related Items

✅️

✅️

❌️

Delete related Items

✅️

✅️

❌️

View related Items

✅️

✅️

✅️

Add related assets

✅️

❌️

❌️

Delete related assets

✅️

❌️

❌️

View related assets

✅️

✅️

✅️

View contracts

✅️

✅️

✅️

Add outages

✅️

✅️

❌️

Delete outages

✅️

✅️

❌️

View outages

✅️

✅️

✅️

Add people relationships

✅️

✅️

❌️

Delete people relationships

✅️

✅️

❌️

View people relationships

✅️

✅️

✅️

Add financial details

✅️

✅️

❌️

Edit financial details

✅️

✅️

❌️

View financial details

✅️

✅️

❌️

 

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