Configuring settings for managing security incidents
As an administrator, you must configure settings to manage security incidents in the Ticket Console.
Before you begin
As a Smart IT administrator, you must install BMC Helix Multi-Cloud Broker 20.02 and integrate it with BMC Helix ITSM.
Settings for security incidents
Configure the following settings to manage security incidents in the Ticket Console:
Action | Configuration setting |
|---|---|
To display the Security Incident option in the Incident Type menu | You do not have to perform any configuration settings. This option is available by default. |
To filter the security incidents | You can filter the security incidents by using the My Security Incidents predefined filter or the Security Tickets filter in the Ticket Console. To display the filters, you must add and enable the showSecurityTickets configuration parameter. For more information, see Setting-configuration-parameters-for-Smart-IT. Note: You can also distinguish the security incidents from regular incidents by the |
To auto assign security incidents | For the assignment feature to work in Smart IT, the administrator must configure and enable the auto assignment functionality in BMC Helix Multi-Cloud Broker. For more information, see Configuring-automatic-ticket-assignments. |
To display matching categories | For the following options to display matching categories, you must modify them by selecting the Security Incident option under Application Modules > Service Support Modules > Incident Management.
For more information, see: |
icon that is displayed for security incidents. This icon is displayed only when you open a security incident, but not on the Dashboard where all the incidents are displayed.