Differences between Smart IT UC and mobile clients
Smart IT provides a web client, the universal client (UC) and is also supported on mobile devices. With some exceptions, functionality across both platforms is the same.
This topic lists the procedures that are different for Smart IT universal client and mobile devices, or not available on mobile devices.
Feature differences
Feature | Universal client | Mobile devices |
|---|---|---|
Email notifications | Email notifications | |
Search through people - by Name, Email, Login ID, Corporate ID with '@', Templates with '!' | First name, last name search only, email ID | |
Filters and column Settings applied | Only filters section applied, cannot create preset | |
Available beside Login Name | Available from the main menu | |
Impact analysis (change requests) - Relating impacted services and CIs to a change request | Relate multiple CIs | You can relate multiple CIs on "Take Action" of impact analysis |
Collision detection (change requests) | Collisions shown in interactive calendar | Collisions shown in a list |
Consoles - sort list of records | Click column header | Tablets - tap column header Phones - select menu |
CI Explorer | Graphical or list display | List display only |
Key feature support
Feature | Universal client | Mobile devices |
|---|---|---|
Ticket Console, Asset Console, Knowledge Console | Supported | Supported |
Consoles - display list of records, filter records | Supported | Supported |
Consoles - changing and ordering columns | Supported | Not supported |
Incidents (security incidents only) - display, filter, and assign | Supported | Not supported |
Bulk actions from ticket console | Supported | Not supported |
Global Search | Supported | Supported |
Updates feed (Dashboard) | Supported | Supported |
Service delivery statistics (Dashboard) | Supported | Not supported |
Customer statistics (Customer profile) | Supported | Supported |
Accessibility mode | Supported | Supported |
KCS capabilities | Supported | Supported |
Attachments from cloud storage | Not supported | Supported |
Knowledge templates - Creating | Supported | Not supported |
Knowledge templates - Style editing | Supported | Not supported |
Scan asset functions | Not supported | Supported |
Screen configuration - adding custom fields | Supported | Not supported |
Adding custom fields from Developer Studio for Progressive Web Application screens | Supported | Not supported |
Configuring actions, edit or delete actions | Supported | Not supported |
Smart Recorder | Supported | Supported |
Create broadcast, knowledge, change, problem, known error, asset | Supported | Supported Note: For incident, work order and service request, user needs to use "Smart Recorder". Service Request can be created through template only. |
Task management - adding tasks, changing the sequence | Supported | Supported |
Creating assets | Supported | Supported |
Approvals - change requests, knowledge articles | Supported | Supported |
Chat options | Supported | Not supported |
Supported | Supported | |
Change calendar | Supported | Not supported |
Following a ticket, asset | Supported | Supported |
Creating a broadcast | Supported | Supported |
Smart Reporting | Supported | Supported |
Release Management | Supported | Partial functionality (Review, Approve, add Work Notes, relate other ITSM records such as Incidents, Changes, Knowledge, etc.) |
Progressive Web Application (PWA) screens | Supported | Not supported |