This documentation supports the 21.05 version of BMC Helix ITSM: Smart IT.To view an earlier version, select the version from the Product version menu.

Accessing and navigating the Smart IT interface

This section provides information about accessing BMC Helix ITSM: Smart IT and includes an overview of key concepts to help you to navigate the Smart IT interface.

Goal

Reference

  • Access Smart IT from the mobile application and the universal client
  • Understand the differences between UC and mobile clients
  • Know the key features supported for UC and mobile clients
  • Sync the Smart IT app with your Apple Watch
  • Enable or disable the Smart IT Glance
  • Enable or disable Smart IT Apple Watch notification
  • Uninstall the Smart IT Apple Watch app from your Apple Watch
  • Understand the Activity feed and the information displayed in it
  • Understand the Updates feed and the types of updates displayed in it
  • Learn about people profiles
  • Know the differences between customer and service desk agent profiles
  • Learn about the date formats supported in Smart IT
  • Configure the date and time display format

 

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