PDFs and videos

Videos

Videos are available in the following areas:

• Getting started videos
• Using videos
• Administration videos

Getting started videos

The following topics in the Getting-started section contain videos that supplement or replace the text-based documentation:

• Learning about Incident Management
• Learning about Knowledge Management
• Smart Recorder overview

Using videos

The following topics in the Using Smart IT sections contain videos that supplement or replace the text-based documentation:

• Adding tasks to tickets in Smart IT
• Chatting with other agents to resolve a ticket using Openfire
• Creating a change request
• Handling tickets dynamically with Smart Recorder
• How the Smart Recorder search works
• Learning about Change Management
• Managing change request collisions
• Overview of knowledge articles
• Overview of ticket creation
• People profiles in Smart IT

Administration videos

The following topics in the Administering section contain videos that supplement or replace the text-based documentation:

• Adding dynamic menu fields to Smart IT views
• Enabling accessibility in Smart IT