Onboarding and implementing

As an administrator, you need to configure BMC Helix ITSM: Smart IT after installation by completing the following onboarding and implementing tasks.

Recommended configurations

Perform the following configurations to make your system more robust, secure, and efficient:

Action	Additional information
Configuring connection settings to integrated applications	To change the settings that Smart IT uses to connect to the following applications: BMC Service Request Management BMC Helix ITSM Action Request System (AR System, dedicated to the Smart IT application)
Smart-IT-roles-and-permissions	To give users access to Smart IT, assign them the required user permissions.
Enabling-full-text-search	Full text search (FTS) is an optional feature that you can install with the AR System server. To use FTS with Smart IT, you must install BMC Helix ITSM: Knowledge Management, even if you do not plan to create knowledge articles. To use the complete FTS capability, you must configure and enable the feature.
Configuring-security-options-for-Smart-IT	Configure security options. Limit the types of files that users can attach to Smart IT records. Update the content security policy to allow users to attach images from external sources to knowledge articles.
Configuring-the-reconciliation-method-for-assets	The Sandbox Job Calls setting in the AST:AppSettings form controls how reconciliation calls (requests) are processed for assets.
Removing-leading-zeroes-from-a-ticket-ID	To make your ticket IDs readable and ensure ease of search, run the Leading Zeroes Removal utility.

See the following links for optional configurations: