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This documentation supports the 21.05 version of BMC Helix ITSM: Smart IT.To view an earlier version, select the version from the Product version menu.

Key concepts

This section describes the various BMC Helix ITSM: Smart IT concepts necessary to understand how Smart IT works. This section covers the following topics:

Conceptual information is available throughout the Smart IT documentation. For additional concepts, see the following topics:

 

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