KPI flashboard variables
KPI flashboards use variables to fetch the data that is used to create the flashboard graphs for the selected company. In most cases, you can control what data appears in the graph.
Incident Management KPI flashboard variables
The following tables list the Incident Management KPI graph types and active variable names.
Incidents resolved
Graph type | Variable name | Data displayed by the variable |
|---|---|---|
Historical | HPD:INC:KPI_Incident_ResolvedHistory_V1 | The number of escalated incident requests that were closed in the past year. This data is shown in the blue portion of the graph. |
Historical | HPD:INC:KPI_Incident_ResolvedHistory | The number of non-escalated incident requests that were closed in the past year. |
Real Time | HPD:INC:KPI_Incident_Resolved_Real | All of the closed incidents for the User Service Restoration service type that were closed without breaching the target date. This data is shown in the blue portion of the graph. |
Real Time | HPD:INC:KPI_Incident_Resolved_Real_V1 | All of the escalated closed incidents for the User Service Restoration service type. This data is shown in the yellow portion of the graph. |
Rejected solutions
Graph type | Variable name | Data displayed by the variable |
|---|---|---|
Historical | HPD:INC:KPI_Rejected_SolnHistory | The number of rejected solutions for the past year. This data is shown in the blue portion of the graph. |
Historical | HPD:INC:KPI_Rejected_SolnHistory_V1 | The number of resolved incidents for the past year. This data is shown in the yellow portion of the graph. |
Real Time | HPD:INC:KPI_Rejected_Soln | The number of rejected solutions for the current reporting period. This data is shown in the blue portion of the graph. |
Real Time | HPD:INC:KPI_Rejected_Soln_V1 | The number of resolved incidents for the current reporting period. This data is shown in the yellow portion of the graph. |
Incident backlog
Graph type | Variable name | Data displayed by the variable |
|---|---|---|
Historical | HPD:INC:KPI_BacklogHistory | The number of incident requests that do not yet have Resolved, Closed, or Canceled status for the past year. This graph uses only one variable. Hiding this variable prevents the graph from displaying any information. |
Real Time | You cannot select active variables for this graph. | This real-time graph does not use active variables. The graphs shows the number of incident requests that do not have Resolved, Closed, or Canceled status for the current reporting period. |
Service desk resolutions
Graph type | Variable name | Data displayed by the variable |
|---|---|---|
Historical | HPD:INC:KPI_ServiceDeskHistory_v1 | The number of incident requests that the service desk created during the past year. This data is shown in the yellow portion of the graph. |
Historical | HPD:INC:KPI_ServiceDeskHistory | The number of incident requests that the service desk created and resolved during the past year. This data is shown in the blue portion of the graph. |
Real Time | HPD:INC:KPI_ServiceDesk_V1 | The number of incident requests that the service desk created during the reporting period. This data is shown in the blue portion of the graph. |
Real Time | HPD:INC:KPI_ServiceDesk | The number of incident requests that the service desk created and resolved during the reporting period. This data is shown in the yellow portion of the graph. |
Problem Management KPI flashboard variables
The following tables list the Problem Management KPI graph types and active variable names.
Problem Management KPI flashboards variables for incidents reported
Graph type | Variable name | Data displayed by the variable |
|---|---|---|
Historical | PBM:PBI:KPI_ReportedIncidentsHistory | The number of registered incident requests that had the Service Type set to User Service Restoration or Infrastructure Restoration during the shown reporting period. This graph uses only one variable. Hiding this variable prevents the graph from displaying any information. |
Real time | You cannot select active variables for this graph. | This real-time graph does not use active variables. The graphs shows the number of registered incident requests with the Service Type set to User Service Restoration or Infrastructure Restoration. |
Problem Management KPI flashboards variables for Problem Backlog
Graph type | Variable name | Data displayed by the variable |
|---|---|---|
Historical | PBM:PBI:KPI_BacklogHistory | The number of problem investigations that were still open during the shown reporting period. This graph uses only one variable. Hiding this variable prevents the graph from displaying any information. |
Real time | You cannot select active variables for this graph. | This real-time graph does not use active variables. The graphs shows the number of problem investigations that are still open. |
Problem Management KPI flashboards variables for Problem Management Activity
Graph type | Variable name | Data displayed by the variable |
|---|---|---|
Historical | PBM:PBI:KPI_ActivityHistory | The number of problem investigations that were still open during the shown reporting period. This data is shown in the blue portion of the graph. |
Historical | PBM:PBI:KPI_ActivityHistory_V1 | The number of problem investigations that were closed during the shown reporting period. This data is shown in the yellow portion of the graph. |
Real time | PBM:PBI:KPI_Activity | The number of problem investigations that are still open. This data is shown in the blue portion of the graph. |
Real time | PBM:PBI:KPI_Activity_V1 | The number of problem investigations that are closed. This data is shown in the yellow portion of the graph. |