Troubleshooting incident template related issues

When you have more than 1000 templates, the incident template search results may take some time to load. In this case, you can perform the steps mentioned in this topic to resolve the performance issue.

Symptom

When you create an incident and search for template, the list of templates takes more time to load than usual.

Workaround

To resolve this performance issue, perform the following steps in Developer Studio:

For the Template field:

1. Increase the auto-complete parameter value to 3.
2. Update the qualification of the active link to execute search for minimum three characters. 

For the Incident Template selection window:

1. Disable the automatic searching of templates when Incident Template selection window is opened.
2. Update the qualification of the active link to execute search for minimum three characters.