This documentation supports the 22.1 version of BMC Helix ITSM: Service Desk.To view an earlier version, select the version from the Product version menu.

Release notes and notices


Learn what’s new or changed for BMC Helix ITSM: Service Desk 22.1  release, including new features, urgent issues, documentation updates, and fixes or patches.

Tip

To stay informed of changes to this space, place a watch on this page.

Date

Summary

Reference

April 17, 2024

Not applicable

August 11, 2023

Not applicable

July 5, 2023

Patch 6 for version 22.1 is available for on-premises customers.

Not applicable

June 7, 2023

Not applicable

March 24, 2023

Not applicable

January 13, 2023

Not applicable

November 2, 2022

Not applicable

October 10, 2022

Not applicable

September 2, 2022

This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.

July 29, 2022

For the BMC Helix ITSM enhancements, see BMC Helix ITSM 22.1 enhancements and patches.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*