This documentation supports the 22.1 version of BMC Helix ITSM: Service Desk.To view an earlier version, select the version from the Product version menu.

Viewing the audit log for problem investigations and known errors

Viewing audit logs enables you to view field and notification audits against a problem or known error. When certain fields are changed or when system notifications are sent, an audit entry is created to track the changes. The login ID of the user who makes the change is displayed next to the audit entry.


Related topics

Viewing-the-audit-log

To view audit logs for a problem

  1. From the IT Home Page, select Problem Management > Search Problem, and click Search.
  2. Select the problem for which you want to view the log.
  3. From the navigation pane on the left side of the form, click Functions > View Audit Log.
  4. (Optional) From the Audit Type field, select the required options from the menu.
  5. Click the Notification Audit tab to view the notification audit entries for the problem.
  6. Select the required notification audit entry and click View.

To view audit logs for a known error

  1. From the IT Home Page, choose Problem Management > Search Known Error, and click Search.
  2. Select the known error for which you want to view the log.
  3. From the navigation pane on the left side of the form, click Functions > View Audit Log.
  4. (Optional) From the Audit Type field, select the required options from the menu.
  5. Click the Notification Audit tab to view the notification audit entries for the known error.
  6. Select the required notification audit entry and click View.

 

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