This documentation supports the 22.1 version of BMC Helix ITSM: Service Desk.To view an earlier version, select the version from the Product version menu.

Working with incident requests as a manager

This section is for people who fulfill the management role of group coordinator. On-duty managers should also be familiar with the information in this section. Using the Incident Management console, managers can assign and track incident requests, make escalations when necessary, and approve solutions. Topics in this section include:


 

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