This documentation supports the 22.1 version of BMC Helix ITSM: Service Desk.To view an earlier version, select the version from the Product version menu.

Creating CIs

To create a CI, you must have Asset Admin permission. If you have Asset User permission and you are modifying a CI, your administrator must open the appropriate CI, and then relate your support group to the CI.

You can create many different types of CIs. While the general procedure for creating each CI type is similar, only the specific fields on the CI form change depending on the CI type. The following topics provide examples of how to create different types of CIs:

 

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