Configuring settings for managing security incidents
As an administrator, you must configure settings to manage security incidents in the Incident Management Console.
Related topics
Before you begin
As a BMC Helix ITSM administrator, install BMC Helix Multi-Cloud Service Management 20.02 and integrate it with BMC Helix ITSM.
Settings for security incidents
Configure the following settings to manage security incidents in the Incident Management Console:
Action | Configuration setting |
|---|---|
To display the Security Incident option in the Incident Type menu | You do not have to perform any configuration settings. This option is available by default. |
To filter the security incidents | On the Incident Basics and Assignment tab, click More Filters to display the More Filter Criteria pop-up window. From the Incident Type drop-down menu, select Security Incident. For more information, see Incident-Management-interface. |
To auto assign security incidents | Configure and enable the auto assignment functionality. For more information, see Configuring assignments. |
To display matching categories | Select Application Modules > Service Support Modules > Incident Management, and select Security Incident. Then, modify the following options:
For more information, see Configuring product catalog information and Configuring operational catalogs. |