ROI active variables
The ROI flashboards use active variables to fetch the data that is used to create the graphs. The following tables list the Cost of Incident Handling and the Cost of Outages active variable names and the meaning of the information they provide.
The active variable used to determine the actual cost of incident handling and the actual cost of outages depends on which value the ROI administrator selects for the Effort Input parameter (for incident handling) and Outage Input parameter (for outages). For more information, see Configuring-ROI-flashboards.
Cost of Incident Handling active variables (Effort Input = Specify Effort Estimate)
Active variable name | Meaning |
|---|---|
ROI:Costofcallhandling_Baseline | Baseline costs |
ROI:Costofcallhandling_Actual | Actual costs |
Cost of Incident Handling active variables (Effort Input = Use Projected Effort)
Active variable name | Meaning |
|---|---|
ROI:Costofcallhandling_Baseline | Baseline costs |
ROI:Costofcallhandling_Usingprojectedeffort | Actual costs |
Cost of Incident Handling active variables (Effort Input = Calculate Cumulative Effort)
Active variable name | Meaning |
|---|---|
ROI:Costofcallhandling_Baseline | Baseline costs |
ROI:Costofcallhandling_Usingcumulativeeffort | Actual costs |
Cost of Outages (Outage Input = Cumulative Resolution)
Active variable name | Meaning |
|---|---|
ROI:CIUnavailability_Baseline | The projected cost. The values for the cost are selected from the configuration form. |
ROI:CIUnavailability_INC | The actual cost. The values are selected from the Incident form and the configurations to arrive at the actual cost. |
Cost of Outages (Outage Input = Specify Estimated Outages)
Active variable name | Meaning |
|---|---|
ROI:CIUnavailability_Baseline | The projected cost. The values for the cost are selected from the configuration form. |
ROI:CIUnavailability_Estimated | The actual cost. The values are selected directly from configuration forms for calculation. |