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BMC Helix ITSM: Service Desk
BMC Helix ITSM: Service Desk 21.3
Troubleshooting

This documentation supports the 21.3 version of BMC Helix ITSM: Service Desk.To view an earlier version, select the version from the Product version menu.

Troubleshooting

Export

Choose the export format from the list below:

$services.rendering.render($uix.execute(), 'html/5.0') $services.rendering.render($uix.execute(), 'html/5.0') $services.rendering.render($uix.execute(), 'html/5.0')

Filter

Options for exportFormat You can navigate through the options using arrow keys, the home and end keys. Select the currently highlighted option by pressing enter or space. Right and left arrows will move focus to the next possible option in the list. The Home key will bring focus to the start of the list and the END key to its end. Up and down arrows allow you to navigate quickly to the start of option categories.

Office Formats (3)

ODT
Export as Open Document Text (ODT) format using the Office Server
PDF
Export as Portable Document Format (PDF) using the Web Browser
RTF
Export as Rich Text Format (RTF) using the Office Server

Other Formats (1)

HTML
Export as HyperText Markup Language (HTML)

Export as

Select the pages to export:

Created pages The pages created by the user or by XWiki extensions on behalf of the user.
Created and modified pages Includes modified extension pages (usually configuration pages).
All pages Includes unmodified extension pages.

select all/ none

Legend:
: Created Page
: Modified Extension Page
: Clean Extension Page

Consult the following topics for information about troubleshooting the BMC Helix ITSM: Service Desk products and components, such as problems you might encounter during installation, configuration, and use of the product.

Related topics

Support-information
Knowledge articles for Service Desk

Troubleshooting email issues

Troubleshooting-email-record-creation-and-updates

Troubleshooting-email-delivery-issues

Troubleshooting incident and service request errors

Troubleshooting-service-requests-with-errors

Troubleshooting-incident-requests-with-errors

Troubleshooting-security-incident-issues

Troubleshooting-incident-template-related-issues

Diagnostics and logs

Working with logs

Collecting diagnostics in a zip file

Known issues

Known-and-corrected-issues

Error messages

Tags: troubleshooting bmc_communities

Last modified by Oleksandra Bunchuk on 2025/04/27 15:51

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