Problem_Submit_Service
The Problem_Submit_Service interface form uses shared fields between problem investigations and known errors.
When you successfully create a Problem Investigation entry, the web services returns a newly created Problem Investigation ID.
Required input values to create a problem investigation entry
DB field on interface form | Displayed on web services | Field value | Notes |
|---|---|---|---|
z1D_Action | Action | PROBLEM | Keyword triggers workflow that initiates the submit operation. |
First Name | First_Name | ||
Last Name | Last_Name | ||
Description | Summary | ||
Status | Status | ||
Impact | Impact | ||
Urgency | Urgency | ||
Investigation Driver | Investigation_Driver | ||
Assigned Group Pblm Mgr | Problem_Coordinator_Assigned_Group | If Assignment engine is configured, you might not need to specify the Problem Coordinator values. | |
Support Company Pblm Mgr | Problem_Coordinator_Support_Company | ||
Support Organization Pblm Mgr | Problem_Coordinator_Support_Organization |
Optional input field values
DB field on interface form | Displayed on web services | Notes |
|---|---|---|
Detailed Description | Notes | |
Investigation Justification | Investigation_Justification | |
Product Categorization Tier 1 | Product_Categorization_Tier_1 | |
Product Categorization Tier 2 | Product_Categorization_Tier_2 | |
Product Categorization Tier 3 | Product_Categorization_Tier_3 | |
Product Name | Product_Name | |
Product Model/Version | Product_Model_Version | |
Manufacturer | Manufacturer | |
Temporary Workaround | Workaround | |
Generic Categorization Tier 1 | Generic_Categorization_Tier_1 | |
Categorization Tier 1 | Categorization_Tier_1 | |
Categorization Tier 2 | Categorizaton_Tier_2 | |
Categorization Tier 3 | Categorization_Tier_3 | |
Assigned Support Company | Problem_Manager_Support_Company | |
Assigned Support Organization | Problem_Manager_Support_Organization | |
Assigned Group | Problem_Manager_Assigned_Group | |
z1D_WorklogDetails | Work_Info_Summary | Required for creating work information. |
z1D_Problem_Activity_Type | Work_Info_Type | Optional for creating work information. If the field is left null, the default value General Information is used. |
z1D_Secure_Log | Work_Info_Locked | Optional for creating work information. If the field is left null, the default value No is used. |
z1D_View_Access | Work_Info_View_Access | Optional for creating work information. If the field is left null, the default value Internal is used. |
z1D_Details | Work_Info_Notes | Optional for creating work information. |
z1D_Activity_Date_tab | Work_Info_Date | Optional for creating work information. |
z1D_CommunicationSource | Work_Info_Source | Optional for creating work information. |
Target Resolution Date | Target_Date | Target Date is required when Status is not at Draft stage. |
ServiceCI | ServiceCI | For more information about this element, see Associating entries with configuration items. |
ServiceCI_ReconID | ServiceCI_ReconID | For more information about this element, see Associating entries with configuration items. |
PBM_CI_ReconID | PBM_CI_ReconID |
Fields set by workflow
DB field on interface form | Notes |
|---|---|
Sys-Problem Investigation ID | |
Company | |
Contact Company | |
Requestor Company | |
Support Organization Requester | |
Support Group Name Requester | |
Priority | |
Priority Weight | |
Requestor ID | |
Problem Manager Login | |
Site ID | |
Site | |
Region | |
Site Group | |
Phone Number Business | |
Person ID | |
Corporate ID | |
Support Group ID Requester | |
PBM Location Address | |
PBM_CI | Set from PBM_CI_ReconID value |
z1D_CI_FormName | Set from PBM_CI_ReconID value |