HelpDesk_Modify_Service
Input fields
DB field on interface form | Displayed on web services | Field value | Notes |
|---|---|---|---|
z1D Action | Action | MODIFY | Keyword triggers workflow that initiates the modify operation. |
Incident Number | Incident_Number | ID of the incident to modify | This qualification determines which incident to modify. |
Company | |||
Impact | Impact | ||
Urgency | Urgency | ||
Description | Summary | Appears in Summary on the Help Desk form. | |
Detailed Description | Notes | Appears in Notes on the Help Desk form. | |
Status | Status | ||
Service Type | Service_Type | ||
Reported Source | Reported_Source | ||
Product Categorization Tier 1 | Product_Categorization_Tier_1 | ||
Product Categorization Tier 2 | Product_Categorization_Tier_2 | ||
Product Categorization Tier 3 | Product_Categorization_Tier_3 | ||
Product Name | Product_Name | ||
Product Model/Version | Product_Model_Version | ||
Manufacturer | Manufacturer | ||
Categorization Tier 1 | Categorization_Tier_1 | ||
Categorization Tier 2 | Categorization_Tier_2 | ||
Categorization Tier 3 | Categorization_Tier_3 | ||
Closure Product Category Tier1 | Closure_Product_Category_Tier1 | ||
Closure Product Category Tier2 | Closure_Product_Category_Tier2 | ||
Closure Product Category Tier3 | Closure_Product_Category_Tier3 | ||
Closure Product Name | Closure_Product_Name | ||
Closure Model/Version | Closure_Product_Model_Version | ||
Closure Manufacturer | Closure_Manufacturer | ||
Resolution | Resolution | ||
Resolution Category | Resolution_Category | ||
Resolution Category Tier 2 | Resolution_Category_Tier_2 | ||
Resolution Category Tier 3 | Resolution_Category_Tier_3 | ||
Resolution Method | Resolution_Method | ||
z1D_ WorklogDetails | Work_Info_Summary | Required for creating work information. | |
z1D_Activity_Type | Work_Info_Type | Optional for creating work information. The default value is General Information if the field is left null. | |
z1D_Secure_Log | Work_Info_Locked | Optional for creating work information. The default value is No if the field is left null. | |
z1D_View_Access | Work_Info_View_Access | Optional for creating work information. The default value is Internal if the field is left null. | |
z1D_Details | Work_Info_Notes | Optional for creating work information. | |
z1D_ActivityDate_tab | Work_Info_Date | Optional for creating work information. | |
z1D_CommunicationSource | Work_Info_Source | Optional for creating work information. | |
Status_Reason | Status_Reason | ||
ServiceCI | ServiceCI | For more information about this element, see Associating entries with configuration items. | |
ServiceCI_ReconID | ServiceCI_ReconID | For more information about this element, see Associating entries with configuration items. | |
HPD_CI | HPD_CI | ||
HPD_CI_ReconID | HPD_CI_ReconID | ||
HPD_CI_FormName | HPD_CI_FormName | ||
z1D_CI_FormName | z1D_CI_FormName |