Troubleshooting security incident issues

If required options are not configured correctly, issues can arise when you create security incidents.

Matching categories not displayed

The following fields do not display matching categories:

You perform the following steps:

Upgrade to version 20.02 or later.
From the Incident Management Console, create a security incident by selecting Security Incident from Incident Type.

On the Standard Configuration tab in the Application Administration Console in BMC Helix ITSM, modify the required category.

For more information, see the following topics in the Action Request System documentation:

The following error message is displayed when you create security incidents in Smart IT:

ARException: ERROR (44699):; No groups were found using automated routing. You need to manually select a group.

While creating a security incident through the Ticket Console, you did not configure or enable the auto assignment functionality.

Configure the auto assignment functionality in BMC Helix ITSM. For more information, see Configuring automatic ticket assignments.

The My Security Incidents predefined filter or the Security Tickets filter is not displayed in the Smart IT Ticket Console.

This issue occurs while you are filtering incidents.

Add and enable the showSecurityIncidents parameter. For more information, see Centralized configuration.