Problem_Submit_Service
The Problem_Submit_Service interface form uses shared fields between problem investigations and known errors.
Successfully creating a Problem Investigation entry through web services returns a newly created Problem Investigation ID.
Required input values to create a problem investigation entry
DB field on interface form | Displayed on web services | Field value | Notes |
|---|---|---|---|
z1D_Action | Action | PROBLEM | Keyword triggers workflow that initiates the submit operation. |
First Name | First_Name |
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Last Name | Last_Name |
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Description | Summary |
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Status | Status |
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Impact | Impact |
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Urgency | Urgency |
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Investigation Driver | Investigation_Driver |
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Assigned Group Pblm Mgr | Problem_Coordinator_Assigned_Group |
| If Assignment engine is configured, you may not need to specify the Problem Coordinator values. |
Support Company Pblm Mgr | Problem_Coordinator_Support_Company |
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Support Organization Pblm Mgr | Problem_Coordinator_Support_Organization |
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Optional input field values
DB field on interface form | Displayed on web services | Notes |
|---|---|---|
Detailed Description | Notes |
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Investigation Justification | Investigation_Justification |
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Product Categorization Tier 1 | Product_Categorization_Tier_1 |
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Product Categorization Tier 2 | Product_Categorization_Tier_2 |
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Product Categorization Tier 3 | Product_Categorization_Tier_3 |
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Product Name | Product_Name |
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Product Model/Version | Product_Model_Version |
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Manufacturer | Manufacturer |
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Temporary Workaround | Workaround |
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Generic Categorization Tier 1 | Generic_Categorization_Tier_1 |
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Categorization Tier 1 | Categorization_Tier_1 |
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Categorization Tier 2 | Categorizaton_Tier_2 |
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Categorization Tier 3 | Categorization_Tier_3 |
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Assigned Support Company | Problem_Manager_Support_Company |
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Assigned Support Organization | Problem_Manager_Support_Organization |
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Assigned Group | Problem_Manager_Assigned_Group |
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z1D_WorklogDetails | Work_Info_Summary | Required for creating work information. |
z1D_Problem_Activity_Type | Work_Info_Type | Optional for creating work information. Defaults to General Information if left null. |
z1D_Secure_Log | Work_Info_Locked | Optional for creating work information. Defaults to No if left null. |
z1D_View_Access | Work_Info_View_Access | Optional for creating work information. Defaults to Internal if left null. |
z1D_Details | Work_Info_Notes | Optional for creating work information. |
z1D_Activity_Date_tab | Work_Info_Date | Optional for creating work information. |
z1D_CommunicationSource | Work_Info_Source | Optional for creating work information. |
Target Resolution Date | Target_Date | Target Date is required when Status is not at Draft stage. |
ServiceCI | ServiceCI | For more information about this element, see Associating entries with configuration items. |
ServiceCI_ReconID | ServiceCI_ReconID | For more information about this element, see Associating entries with configuration items. |
PBM_CI_ReconID | PBM_CI_ReconID |
Fields set by workflow
DB field on interface form | Notes |
|---|---|
Sys-Problem Investigation ID |
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Company |
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Contact Company |
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Requestor Company |
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Support Organization Requester |
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Support Group Name Requester |
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Priority |
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Priority Weight |
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Requestor ID |
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Problem Manager Login |
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Site ID |
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Site |
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Region |
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Site Group |
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Phone Number Business |
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Person ID |
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Corporate ID |
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Support Group ID Requester |
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PBM Location Address |
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PBM_CI | Set from PBM_CI_ReconID value |
z1D_CI_FormName | Set from PBM_CI_ReconID value |