KnownError_Modify_Service
Known Error modifications are made through the PBM:KnownErrorInterface form. To search for and modify a specific known error, use the Known Error ID as the search criteria.
When using web services, all fields mapped with values on the Known Error form must be populated by the interface form; otherwise, a null value is sent and the current values are overwritten.
Input field values
DB field on interface form | Displayed on web services | Field value | Notes |
|---|---|---|---|
z1D_Action | Action | MODIFY | Keyword triggers workflow that initiates the modify operation. |
Known Error ID | Known_Error_ID |
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Know Error Status | Known_Error_Status |
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Status_Reason | Status_Reason |
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Description | Summary |
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Detailed Description | Notes |
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Impact | Impact |
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Urgency | Urgency |
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View Access | View_Access |
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Searchable | Searchable |
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Category | Category |
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Company | Company |
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Product Categorization Tier 1 | Product_Categorization_Tier_1 |
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Product Categorization Tier 2 | Product_Categorization_Tier_2 |
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Product Categorization Tier 3 | Product_Categorization_Tier_3 |
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Product Name | Product_Name |
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Product Model/Version | Product_Model_Version |
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Manufacturer | Manufacturer |
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Categorization Tier 1 | Categorization_Tier_1 |
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Categorization Tier 2 | Categorization_Tier_2 |
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Categorization Tier 3 | Categorization_Tier_3 |
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Generic Categorization Tier 1 | Generic_Categorization_Tier_1 |
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Temporary Workaround | Temporary_ Workaround |
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Resolution | Resolution |
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Assigned Support Company | Assigned_Support_Company |
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Assigned Support Organization | Assigned_Support_Organization |
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Assigned Group | Assigned_Group |
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Assignee | Assignee |
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z1D_ WorklogDetails | Work_Info_Summary |
| Required for creating work information |
z1D_Details | Work_Info_Notes |
| Optional for creating work information |
z1D_Activity Type | Work_Info_Type |
| Optional for creating work information. Defaults to General Information if left null. |
z1D_ActivityDate_tab | Work_Info_Date |
| Optional for creating work information |
z1D_CommunicationSource | Work_Info_Source |
| Optional for creating work information |
z1D_Secure_Log | Work_Info_Locked |
| Optional for creating work information. Defaults to No if left null. |
z1D_View_Access | Work_Info_View_Access |
| Optional for creating work information. Defaults to Internal if left null. |
ServiceCI | ServiceCI |
| For more information about this element, see Associating entries with configuration items. |
ServiceCI_ReconID | ServiceCI_ReconID |
| For more information about this element, see Associating entries with configuration items. |
PBM_CI | PBM_CI |
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PBM_CI_ReconID | PBM_CI_ReconID |
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z1D_CI_FormName | z1D_CI_FormName |
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