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Release notes and notices

Learn what’s new or changed for  version 26.1, including new features, urgent issues, documentation updates, and fixes or patches.

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Known-and-corrected-issues

Support-Information

BMC Helix ITSM release notes

Date

Summary

Reference

March 6, 2026Patch 1 for version 26.1 is available for on-premises customers.Updates in BMC Helix ITSM
March 2, 2026

Issues that were corrected by 26.1.01 and issues that remain open

Patch 1 for version 26.1 is available for SaaS customers.

Updates in BMC Helix ITSM
January 30, 2026

Enhancements in 26.1 are:

  • (Available for logged-in users only) Get help faster with DocuAssistant
26.1 enhancement and patches
November 20, 2025

Issues that were corrected by 25.4.01 and issues that remain open

Patch 1 for version 25.4 is available for SaaS and on-premises customers.

Updates in BMC Helix ITSM
October 17, 2025Issues that were corrected by 25.4.00 and issues that remain openUpdates in BMC Helix ITSM

 

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BMC Helix ITSM: Knowledge Management 26.1