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Creating and publishing knowledge articles

Consult the following topics to learn about the knowledge article lifecycle, spanning from the creation of a new knowledge article to its publication.

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Knowledge-Management-overview

Creating knowledge articles

Creating a decision tree

Creating knowledge articles for sharing information

Knowledge article templates

Knowledge-centered articles

Assessing knowledge-centered service articles

Editing, formatting, and reviewing knowledge articles

Assigning a knowledge article

Changing the status of a knowledge article

Formatting knowledge article text

Managing approval requests

Reviewing a knowledge article in BMC Helix ITSM

Scheduling reviews

 

 

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BMC Helix ITSM: Knowledge Management 25.2