This documentation supports the 23.3 version of BMC Helix ITSM: Knowledge Management.To view an earlier version, select the version from the Product version menu.

Configuring indexing intervals

Indexing intervals define the intervals that occur between automatic indexing instances of registered knowledge sources. The indexing interval parameters in the Indexing section are the global interval values.

To configure indexing intervals, set the interval for the following parameters and click Save.

Related topics

Administering

To access system settings

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Knowledge Management > Knowledge Management Configuration > System Configuration, and click Open.
  3. Click Search to open the Modify mode.


Indexing interval parameters

Parameter

Description

File System Polling Interval

Common global value for all knowledge sources that are registered as file system paths. After indexing is complete, external articles are available for searching.

Note: This value cannot be changed per knowledge source in the Registration Wizard.

Knowledge Management runs the synchronization between new, updated, and deleted files and article metadata that exists in Knowledge Management. This process runs automatically according to the configured interval value.

Default AR Form Indexing Interval

Default value for all knowledge sources that are registered as AR forms. This value can be overridden per knowledge source by setting the value in the Registration Wizard. For more information, see Running-the-Registration-Wizard.


 

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