This documentation supports the 23.3 version of BMC Helix ITSM: Knowledge Management.To view an earlier version, select the version from the Product version menu.

Cancelling a knowledge article

You can send a request to an approver to cancel an article. After you submit a cancellation request, no further changes can be made to the article. The approver can either approve or reject the request.

If the request is approved, the sender receives a notification and the article status changes to Cancelled and they cannot be moved back to Published or any previous status. You must re-register the articles to set them to Published status.

If the request is rejected, the article status changes to the status the article was in, when you requested for cancellation.

Related topics

Managing knowledge article approval requests

Configuring-approvals


Before you begin

Consider the following points before you submit a cancellation request:

  • When you submit a cancellation request, the current status of the article does not change till the cancellation request is approved or rejected.
  • You cannot request a cancellation when the knowledge article is in the Publish Approval status.
  • Only a Knowledge Admin can cancel an article, irrespective of the article status, without any approval.
  • Only a Knowledge Admin can view cancelled articles from the Knowledge Console.

To submit a cancellation request

  1. In the Navigation pane of the knowledge article, click Functions > Request Cancellation.
  2. Click Yes to confirm the cancellation request.


 

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