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BMC Helix ITSM: Knowledge Management
BMC Helix ITSM: Knowledge Management 23.3
Reviewing and improving knowledge articles

This documentation supports the 23.3 version of BMC Helix ITSM: Knowledge Management.To view an earlier version, select the version from the Product version menu.

Reviewing and improving knowledge articles

Export

Choose the export format from the list below:

$services.rendering.render($uix.execute(), 'html/5.0') $services.rendering.render($uix.execute(), 'html/5.0') $services.rendering.render($uix.execute(), 'html/5.0')

Filter

Options for exportFormat You can navigate through the options using arrow keys, the home and end keys. Select the currently highlighted option by pressing enter or space. Right and left arrows will move focus to the next possible option in the list. The Home key will bring focus to the start of the list and the END key to its end. Up and down arrows allow you to navigate quickly to the start of option categories.

Office Formats (3)

ODT
Export as Open Document Text (ODT) format using the Office Server
PDF
Export as Portable Document Format (PDF) using the Web Browser
RTF
Export as Rich Text Format (RTF) using the Office Server

Other Formats (1)

HTML
Export as HyperText Markup Language (HTML)

Export as

Select the pages to export:

Created pages The pages created by the user or by XWiki extensions on behalf of the user.
Created and modified pages Includes modified extension pages (usually configuration pages).
All pages Includes unmodified extension pages.

select all/ none

Legend:
: Created Page
: Modified Extension Page
: Clean Extension Page

This section includes information that is necessary to review and improve a knowledge article.

Related topic

Scheduling-reviews

Monitoring article changes

Cancelling a knowledge article
Creating and replying to update requests
Monitoring the knowledge article changes
Revising knowledge articles
Submitting and viewing feedback

Knowledge-centered service articles

Assessing knowledge-centered service articles
Creating question sets for assessing knowledge articles
Managing flagged knowledge articles
Searching for duplicate knowledge articles

Reviewing history and scheduling

Reviewing a knowledge article's history
Scheduling reviews

Tags: review improving reviewing

Last modified by mbaruah on 2023/08/08 04:29

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